Manager Customer Service

LISETTE VALDERRAMA

** ****** ***** . ******, *** Jersey 07104 . H: 973-***-**** / C: (973)

***-**** . *******.**********@*****.***

OBJECTIVE: To obtain a management position in which I can facilitate

change and contribute to the bottom-line performance of the

industry.

EDUCATION: 2002 - 2006 Bloomfield College

Bloomfield, New Jersey

. Awarded Bachelor's Degree in Business Administration

1998 - 2002 Science High School Newark, New

Jersey

SKILLS AND

ABILITIES: Communication -

. Worked in a high-paced, sales-oriented business as a

store manager.

. Strong customer service skills.

. Fluent in Spanish language skills.

Computers -

. Experienced in: Microsoft Word, Internet Explorer,

Excel, PowerPoint, and various other software

programs.

. Successfully completed an introduction to computers

and computing class in college.

Sales -

. Had to meet daily and weekly personal sales goals

selling current promotions at Blockbuster Video, Inc.

while ensuring store goals were also met.

WORK

HISTORY: October 2008 - Present Pathmark, Belleville, NJ

. Cashier

. As cashier, I would ensure that proper cash

management controls were in place at all times.

While working at customer service, I process refunds

as well as make certain that customer complaint

remediation is in place to satisfy their needs.

June 2008 - Present Berkeley Heights Nursing and

Rehabilitation Center, Berkeley Heights, NJ

. Receptionist

. As a receptionist, I am responsible for maintaining

an 8 line telephone system, filing paperwork, and

greeting visitors. According to state mandate, I am

responsible for the safety of residents and visitors

while in the confines of the lobby. I also receive

merchandise and supplies that are delivered to the

facility.

August, 2007 - May 2008 Blockbuster Video Inc.,

Elizabeth, NJ

. Store manager

. As store manager, I was responsible for driving store

revenue and running the operations of the store per

company's standard operating procedures. One of my

overall responsibilities was meeting sales goals set

by the strategic sales plan. I staffed the store by

hiring and developing team members per company

standards. My overall accountability was to ensure

that proper inventory and cash controls,

merchandising, and resolving customer issues per

company standards were in place.

August, 2006 - August, 2007 Blockbuster Video, Inc.,

North Arlington, NJ

. Sales Manager (Assistant Store Manager)

. As a sales manager, I participated in setting store

strategic sales plans. I also had a role in training

and coaching employees on sales techniques. I

ensured that proper inventory and cash controls,

merchandising, and customer issue resolution

procedures were in place and followed. I ensured

that the store's appearance was in compliance with

ongoing marketing programs, that the product was

displayed timely and appropriately, and that the

store was clean and well maintained per company

standards.

March 5, 2005 - August, 2006 Blockbuster Video, Inc.,

North Arlington, NJ

. Shift leader

. As a shift leader I ensured that the store is

maintained per company standards and assumed

responsibilities as the manager on duty in the

absence of a manager. Interacted with customers in

person and on the phone and utilized the computerized

point of sale system to complete both credit and cash

transactions and maintained member accounts.

Additional responsibility while assigned as manager

on duty I ensured that proper inventory and cash

controls, merchandising, and customer issue

resolution procedures were in place and followed.

REFERENCES: Available upon request.

Contact this candidate