Customer Service Quality Control

P E RRY WI L L I AMS

P.O. Box ******. 773-***-****

Kansas City, MO 64132 *****************@*****.***

SU MMA RY Q U A L I F I C AT I O N S

OF

Manager with over a decade of top-level cutting-edge leadership abilities. Possesses excellent

communication and presentation skills. Skilled in partnering with internal and external

management teams. Proficient in motivating and training staff to accomplish company goals.

Proven ability to identify and evaluate top talent. Excellent speaker, who leads by example.

PROFESSIONAL EXPERIENCE

Westwood One – Chicago, Illinois 01/97 09/08

Bureau Chief

Westwood One: America’s largest radio network; providing over 150 programs. Services over 5000 radio stations

around the world.

• Recruited and scheduled staff, ensuring balanced production of news stories for

the 24-hour national wire service.

• Supervised, coached and counseled staff of 15 employees.

• Trained employees for air shifts on radio stations of news clients and coordinated

all orientation sessions for new hires.

• Delegated reporting duties to staff in-house (phone interviews, rewriting local

newspaper and internet stories), also assigned other employees to cover major

news conferences throughout the Chicago area.

• Researched employee issues with regards to payroll and benefit questions by

contacting appropriate departments and reviewing the company handbook and

policies.

• Monitored staff written news stories for quality control.

• Proficient in usingAdobe Audition, Goldwave, and Cool Edit.

• Interacted with client/stations for customer service complaints and requests.

• Coordinated election coverage and presidential visits in the Chicago area for

client/stations.

• Hired stringer reporters to cover stories outside of the downtown Chicago area.

WGCI Radio – Chicago, Illinois 02/89 12/96

Anchor/Reporter

WGCI Radio/Clear Channel: Clear Channel radio is a leading radio company focused on serving local communities

across the U.S. with more than 110 million listeners

• Responsible for reporting daily newscast for top ranked radio station in Chicago.

• Handled the task of searching, developing and writing stories.

• Responsible for hosting station’s weekend public affairs program: “Weekend Edition

of Front Page.”

• Conducted live and recorded interviews with local newsmakers and well known

personalities.

• Led coverage of breaking stories in Chicago, and chased down developing news

stories to provide live reports.

E D UCAT I O N

Columbia College – Chicago, Illinois

TV/Radio Journalism

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