Sales Customer Service
Resume:
THOMAS E. MERRILL
Rockland, MA 02370
******@*******.***
Objective: Seeking a position that will utilize my Sales and
Management experience.
Summary of Qualifications: Highly skilled in sales/marketing in a
business environment.
Proficient in providing problem solving assistance
to staff.
Work Experience:
2010 - Present The Scotts Miracle-Gro Company
Marysville, OH
Merchandising/Counseling
< Drive in-store sales at Home Depot and Lowes
stores.
< Demonstrate effective time management. Ability
to manage self, time and priorities.
< Provide product knowledge and education to
customers/consumers.
< Effectively present sales opportunities and
execute sales plans with our customer's Garden
Captains, Department Managers and District
Managers.
2007-2009 Family Dollar Boston,
MA
Store Manager
< Management - lead, supervise, assign and direct
all store activities.
< Customer Service - Assist customers, handle
customer reaction issues and promote a positive
shopping experience.
< Price and stock merchandise, reset departments,
organize and execute the display and signing of
regular, promotional and seasonal merchandise.
< Monitor Loss Prevention programs and systems.
Complete all cash control procedures and analyze
reports.
< Store Operations - Manage office administration,
order and receive merchandise, oversee and execute
daily reports, develop sales/hours forecasts,
verify billing of merchandise, manage
merchandise returns, inter-store transfers and
banking.
< Human Resources-Recruit, hire, train, develop,
evaluated and suspend hourly employees.
< Financial Reporting-analyze operating reports,
make recommendations on and implement store
performance improvement plans, complete and
analyze business reviews, develop and execute
plans to correct improvement areas.
2005-2007 CVS Pharmacy
Mamomet, MA
Store Manager
< Management - lead, supervise, assign and direct all
store activities.
< Customer Service - Assist customers, handle
customer reaction issues and promote a positive
shopping experience.
< Price and stock merchandise, reset departments,
organize and execute the display and signing of
regular, promotional and seasonal merchandise.
< Monitor Loss Prevention programs and systems.
Complete all cash control procedures and analyze
reports.
< Store Operations - Manage office administration,
order and receive merchandise, oversee and execute
daily reports, develop sales/hours forecasts,
verify billing of merchandise, manage merchandise
returns, inter-store transfers and banking.
< Human Resources-Recruit, hire, train, develop,
evaluated and suspend hourly employees.
< Financial Reporting-analyze operating reports, make
recommendations on and implement store performance
improvement plans, complete and analyze business
reviews, develop and execute plans to correct
improvement areas.
2003 - 2005 The Scotts Company-Miracle Gro Company
Marysville, OH
Sales Merchandising Manager
< Taking current inventories to fill plan-o-grammed
shelf space. Enters orders and/or prepares
recommended orders for store managers.
< Plans and directs merchandiser assignments to
include restocking shelves,
racks, and displays, cleaning and facing product,
repairing or removing
damaged items, etc.
< Sells use of Scott's point of purchase materials
and installs and maintains them.
< Administers product knowledge and training for
store employees.
< Supervises the ordering of over $6 million dollars
worth of inventory at Home Depot and Lowes Stores.
1997 - 2002 Home Depot Rockland, MA
Department Head Inside Garden/Inventory Management
Associate
< Managed staff consisting of forty (40) employees.
< Responsibilities included the set up promotions,
maintaining schedules, review purchase orders,
invoices and monthly reports.
< Controlling shrink and loss prevention.
< Direct involvement with leading manufacturers.
< Six (6) years inside/outside sales experience.
< Customer base consisted of wholesalers and
distributors.
< Confers with production, sales, shipping,
warehouse or common carrier personnel to expedite
or trace missing/delayed shipments.
Self Profile: Strong work ethic, very reliable, excellent rapport with
people, able to motivate others responsible,
excellent oral and written communication skills.
Ability to handle multiple tasks simultaneously, work
independently and detail oriented. Have the ability
to work efficiently/effectively, as well as under
strong deadline pressures.
Education: Newbury College South
Weymouth, MA
1993-1995 Business Management
Concentration in Business Management
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