Customer Service Manager

Colby Swicord

425-***-****

*****.*******@*****.***

CAREER OBJECTIVE:

My goal is to secure a challenging opportunity in a growth and revenue-oriented company that allows me to

leverage my educational and employment skills in an administrative capacity. My current focus is in the fields

of administration, education, and event coordination.

EDUCATION:

The University of Sydney - Masters in Cross-cultural Communications

• Utilized Google Documents to create online survey forms for course project

• Activities: Member of Unimates (International Student Club)

Northwest University - Bachelor of Arts - Communications

• Activities: Drama Club, Founder and Coordinator

SKILLS:

• Experience in admin, reception & customer service duties

• Excellent Communicator with 8+ years of experience

• Understanding and attentive towards confidentiality needs

• Proven success with multitasking, prioritizing and meeting strict project deadlines

• Typing speed: 70 WPM

• Highly Proficient with Microsoft Office products

March 2010 to July 2010

IOActive, Administrator

• Arranged and coordinated extensive international corporate travel

• Created and produced company travel policy

• Managed multiple appointment calendars

• Directly support Operations Manager and Marketing Director

• Compiled and maintained multiple Excel spreadsheet tracking reports

• Professionally handled organizing and filing of sensitive documents

• Coordinated confidential business finance meetings

• Created and produced new employee training manual for admin position

• Facilitated all incoming calls

September 2007 to January 2009

Bluestar Resort & Golf: Trilogy at Redmond Ridge, Member Services Associate

• Increased sales and member participation in events through face-to-face promotions

• Created promotional print flyers and articles for the weekly newsletter

• Edited and produced brochures, new member forms, and website content

• Maintained tracking reports for all residents

• Reduced department managers’ workload by stepping into many different roles

• Facilitated Business Center requests: copies, faxes, mailing, printing needs, etc.

• Trained new employees

• Created and produced resort clubhouse Muzak policy

• Taught group classes on effectively using the community website

January 2007 to December 2008

Northwest University, KCNU 1500 Station Public Relations Rep and On Air Host

• Created and produced public service announcements for the station

• Hosted a weekly live show: “Make Ya Move”

• Provided important station updates for alumni e-newsletter

January 2004 to January 2006

Northwest University, Drama Club Coordinator

• Created and managed first Northwest University Drama Club

• Directly supported Drama Department Head

• Managed Drama department promotions by creating ad’s and programs

• Informed campus of department activities via push e-mails, posters, student website, etc

• Directed Northwest University’s Fall 2006 Drama Production

September 2003 to March 2004

Mohan Skiing & Boarding, Executive Assistant

• Directly supported company president

• Facilitated all incoming calls

• Processed ski school application forms & cash or check payments

• Prepared company bank deposits

• Edited and prepared documents and advertising materials

• Taught weekly snowboarding classes

AWARDS:

• Employee of the Quarter at TJ Maxx for Winter 2002

• Scholarship Awards: Early Decision, Gold Academic, Drama Talent, Bobby Kerr Memorial,

Washington Promise

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