Customer Service Sales

Michael A. Brannon

**** ****** ****.

Arnold, MO 63010

Home: 636-***-****

Cell: 314-***-****

***************@*********.***

PROFILE

* Skilled with Microsoft Office especially Word, Excel and Outlook. Have

used several Windows-based desktop publishing programs.

* Excellent written and oral communication skills.

* Experienced with inventory management and delivery procedures (MO Class E

license).

EXPERIENCE

ROYAL GATE DODGE CHRYSLER JEEP Columbia, IL

Sales Consultant, 2008-2010

. Facilitate sales of new and pre-owned vehicles to customers through both

walk-in and cultivated customers.

. Create and distribute various advertising and marketing materials to

attract new and current customers.

. Develop and maintain client relationships utilizing a "whatever it takes"

approach to insure customer satisfaction and retention.

. Proficient with calculations related to financing vehicle sales.

CONVERGYS, INC. Arnold, MO

Team Leader, 2008

. Direct supervision of between 12-16 employees in call center environment;

indirect supervision of over 300 employees.

. Heavy customer contact, with emphasis on problem-solving and account

resolution.

. Performed administrative duties, including daily payroll submission.

Also maintained various tracking spreadsheets to gauge productivity

metrics and quality of work.

. Conducted bi-monthly team meetings and ongoing coaching sessions to

increase overall team performance.

MANPOWER, INC St. Louis, MO

Personnel Clerk at U.S. Postal Service, 2006-2008

. Responsible for maintenance and organization of Federal personnel files

for approximately 16,000 USPS employees. Also created numerous

spreadsheets for use in retrieving and transferring files.

. Helped design and maintain automated job application and postal

examination system, including adapting existing postal documents for use

in computer system.

. Assists postal hiring team with career and temporary employees.

HEALTHCARE STRATEGIC INITIATIVES, INC. (HSI) St. Louis, MO

Account Supervisor, 2005

. Direct supervision of more than 20 employees in healthcare business

office.

. Performed administrative duties, including payroll submission.

. Created and maintained various tracking spreadsheets to measure

productivity and quality of work.

. Created numerous appeal forms and tools for insurance follow up.

. Worked with both corporate level and local personnel to create new

procedures to increase collection effectiveness.

HEALTHSOUTH RBO St. Louis, MO

Account Representative, 1999 - 2000

* Performed payment follow up with insurance companies, patients and

HealthSouth facilities.

* Provided customer service for incoming calls from patients, facilities

and insurance companies.

* Provided A/R reports weekly and monthly for assigned facilities to gauge

facilities and my performance in collection procedures.

Promoted to Team Leader, 2000-2005

* Directly supervised more than 20 employees in healthcare business office.

* Performed administrative duties, including payroll submission.

* Created and maintained various tracking spreadsheets to measure

productivity and quality of work.

* Created numerous appeal forms and tools for insurance follow up.

* Helped formulate, implement and enforce office policy for human

resources, including selecting and interviewing potential new employees.

* Conceived, implemented and maintained unique computer imaging system for

business office, allowing account representatives to instantly access

medical record information.

* Above average to excellent scores on each yearly evaluation following

promotion.

* Helped create and maintain linked computer system to keep office staff up

to date on insurance contract revisions and procedural changes.

* Implemented paperless office strategies in several departments,

significantly reducing supply and operating costs.

WGNU-AM Radio, St. Louis, MO

Talk Show Host, 1998 - 2002

* Hosted weekly radio talk show in Open Line format, discussing various

current event topics.

EDUCATION

SLCC at Forest Park, St. Louis, MO

Television/Video Production

(4 credit hours earned)

SLCC at Meramec, St. Louis, MO

English, Communications, Chemistry

(24 credit hours earned)

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