Desktop Support Technician

Joshua Cooper

*** ******* **. ******, ** 770-***-**** ***********@*****.***

Targeting Entry Level Helpdesk/Desktop Support/Network Positions

Upcoming ITT Technical Institute graduate offering a strong academic background in

IT combined with excellent experience as a desktop support/network analyst.

Consistently recognized for technical troubleshooting skills used to rapidly resolve

challenging technical issues.

Quickly learn and master new technology; equally successful in both team and self

directed settings; and proficient in a range of computer systems, languages, tools, protocols

and testing methodologies.

Education

ITT Technical Institute – Duluth, GA, Degree expected 09/11

A.S. in Computer Networking Systems program GPA: 3.75/4.0

Concurrent Tasks with College Studies:

Student Desktop Support/Networking Technician (2010 to Present): Provide

desktop support/networking support.

Omnitech Institute – Decatur, GA, Graduated 03/10

Diploma Certificate in Computer Information Systems program GPA: 3.7/4.0

Concurrent Tasks with College Studies:

Student Desktop Support/Networking Technician (2009 to 2010): Provide desktop

support/networking support. Earned compliments for teamwork, flexibility and excellence in

providing support to students.

Technology Summary

Hub, Repeater, Modem, Switch, Router, Firewall, Server

Net Devices:

Certifications:

CompTIA A+, Microsoft Certified Professional

UNIX/Linux, Windows 9X/NT/2000/XP/2K3/Vista

Systems:

TCP/IP, FTP, UDP, TFTP, DNS, SSH, POP3, IMAP4, Telnet, HTTP(S)

Protocols:

Visual Basic, HTML, CSS, Python

Languages:

MS Office, OpenOffice

Software:

IT Experience

ITT Technical Institute – Duluth, GA

• Student, (2010 to present) Handled technical troubleshooting within an enterprise

environment, including system crashes, slow downs and data recoveries.

Omnitech Institute – Decatur, GA

Student, (2009 to 2010) Handled technical troubleshooting within an enterprise

environment, including system crashes, slow downs and data recoveries.

Available for Relocation & Travel

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