Customer Service Sales
Resume:
Jeanne B Culton
Hillsborough NC 27278
********@*****.***
Customer Service Professional
Dedicated, customer focused, member services professional with twenty
years experience. I am an organized team player that works
well independently.
Professional Experience
The Training Network-Customer Service, Sales Support, Collections 2006
/2010
* Receive and process web orders
* Answer in-bound calls, take orders, and handle disputes
* Process credit card charges for approval
* Answer Sales Agents questions and process their sales orders
* Make out-bound collection calls, e-mail and fax invoices
* Assist customers in resolution of order or invoice issues
Blue Cross Blue Shield of NC - Member Services
1997/ 2004
* Performed maintenance of membership records
* Composed correspondence
* Entered transactions
* Updated and refunded fees, processed bank drafts
* Trouble shot priority problems for Customer Service Representatives
* Assist subscribers, field staff and agents in membership issues
Blue Cross Blue Shield of NC - Customer Service Representative
1992/ 1997
* Researched claims adjudication and/or membership eligibility
* Research and responded to inquiries from customers and medical
offices
* Explained Plan statements
* Took action to correct and prevent problems
* Provided needed data for Adjustments or Medical Review Department
IBM Coastal Employees Federal Credit Union- Loan Processor
1987/ 1991
* Responsible for loan information center
* Helped members with all loan questions and applications
* Reviewed and processed all applications
* Assistant to three loan officers
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Education
* Durham Tech Community College 1985, 1986, 2006. Courses in
computer
processing, Data Entry and MS Word/ Excel.
* Belmont Abbey College 1980 /1981
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