Customer Service Representative

John A. Davis

*** *. **** *****, ********* *N

773-***-****

Chicago, Illinois 60619

************@*****.***

Objective: To obtain a position that utilizes my skills, education,

and experience as well as fulfill

my goals.

Education: Columbia, College, Chicago, Illinois

1998-2000, Major: Computer Science

Kennedy King College, Chicago, Illinois

2006-Present, Major: Computer Science

Skills: Microsoft Software Applications: Excel, Word, and

Visio

State of Illinois Department of Professional Regulation-

Per Card

Work Experience: WOW Internet-Cable-Phone, Naperville, Illinois

August 2008- June 2010, Broadband Technician

. Install cable and internet inside businesses and homes.

. Sell various products to customers.

. Troubleshoot various issues regarding cable and

internet.

. Maintain and operate company vehicle and equipment

safely.

Central Locating Service, Schaumburg, Illinois

March 2007-March 2008, Utility Locate Technician

. Reviewed prints, located underground utilities, and

marked locations.

. Completed paperwork and photographed each locate.

. Safely prevented damage.

. Maintained and operated company vehicle and located

equipment safely.

Allied Barton Security, Chicago, Illinois

July 2004-March 2007, Security Officer

. Monitored inside and outside of facility.

. Acted as back-up when department was short-staffed.

. Contacted fire department and emergency care when crisis

arose.

Argus Security, Chicago, Illinois

May 2002-June 2004, Security Officer

. Checked-in clients upon entry and exit of facility.

. Operated surveillance equipment to ensure facility was

secure.

. Attended special training when needed.

Bank One, Chicago, Illinois

February 2000-March 2002, Customer Service Representative

. Opened and closed accounts.

. Transferred funds between banks and accounts.

. Approved credit card charges.

. Reversed fees.

. Handled miscellaneous customer account issues.

Marshalls, Chicago, Illinois

August 1998-February 2000, Sales Associate

. Worked in various capacities such as, customer service,

men's clothes, cashier, shoes, and layaway.

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