Project Manager Customer Service

Gregory Andrew Edwards

** ***** **** ***. ***. **0, East Orange, NJ 07018 732-***-****

***********@*******.***

Objective:

To enter a career where my skills as a manager as well as a

communications professional can be utilized and enhanced. Highly

organized supervisor with a background in client development,

marketing, consulting and training, aspires to contribute expertise to

a company's management/marketing division.

Experience:

Senior Account & Project Manager / OneWorld Inc., Parsippany, NJ (2007-

2009)

- Developed professional relationships with key client contacts and

acted as the primary interface in all communications regarding day-to-

day program status, billing, and fulfillment.

- Managed several internet based projects valued on average over

$500,000 simultaneously from development to execution that featured

both Non-Branded and Commercial pharmaceutical products.

- Actively managed workflow and all other aspects of assigned work to

ensure that projects are strategically relevant and on time and

within budget.

- Experience in understanding ROI, brand equity, FDA regulations and

PhRMA Codes. Maintained in-depth understanding of assigned products,

competition, marketplace, related pharmaceutical areas; became a

resource for the project teams.

- Supported Account Directors on business development opportunities

with proposal, budget and presentation development.

- Guided teams through all relevant preparatory and decision-making

milestones of a project, including planning/submission meetings,

review sessions, etc.

- Actively coached/mentored team members and served as a resource by

providing on site logistical support or assisting with the

development of content for conferences and consultant panels.

- Identified and championed new opportunities as well as innovative

ideas, concepts and process improvements for client acquisition

presentations and retention strategies.

Project Manager & Marketing Coordinator / Middlesex County, New Brunswick,

NJ (2003-2007)

- Managed Middlesex County's Tech 2000 Program, which was valued at

$5,000,000.

- Accomplished the County's goal of getting over 3000 computers to

schools throughout Middlesex County.

- Created and distributed project information documents to manage the

project's process internally/externally.

- Coordinated the program's approval process with the IT Dept., County

Counsel, Purchasing and the various schools throughout Middlesex

County.

- Created and implemented timelines to manage completion of project

deadlines and goals.

Manager / Signature Shoes, Woodbridge, NJ (2001-2003)

- Broad knowledge of management and sales disciplines with the ability

to develop productive relationships with customers, colleagues, and

staff at all levels.

- Recruited, trained, mentored, and managed a 15 member team, ensuring

continuous delivery of outstanding customer service, consistently

ranked #1 in district wide sales.

Education:

BA in Journalism, Virginia Union University, VA 2002

Received the Virginia Union University Achievement Award for 2002

Internship/ Radio One, WCDX Power 92.1, VA (2000-2001)

Skills:

Microsoft Office (Excel, Word and PowerPoint), Internet Explorer,

Windows, printers, faxes

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