Customer Service Administrative Assistant

Ray Ward

*** *. ***** ****** *****, NY *****, 917-***-****, *.******@*****.***

Administrative and Office Professional

Brings over 10 years of administration and supervisory experience; highly

organized and capable of managing multiple tasks with the ability to

thoroughly research and analyze situation, proposes feasible solutions, and

bring projects to completion within deadlines. Excellent interpersonal,

verbal and written communication skills, Proficient in the use of MS Word,

Excel, PowerPoint, Access, Works, also Word Perfect, and accounting

software, i.e. QuickBooks Pro

RELEVANT EXPERIENCE:

11/05-3/09 MDRC, NY, NY (A Ford Foundation Backed Research Organization)

Administrative Supervisor

o Scope of responsibility required supervising the day-to-day activities

of a 5-person staff.

o Coordinated, assigned and reviewed the work of clerks engaged in word

processing, record keeping, and filing; includes telephone, data entry,

and other general office duties.

o Established work priorities, schedules and procedures; ensured that

deadlines were met and procedures adhered to.

o Coordinated and planned for office services such as relocations,

equipment and maintenance, supplies, forms, disposal of assets, parking

and security. All moves and equipment changes or set-ups were done on

weekends or nights and were consistently smooth without loss of time.

o Processed client billings and invoices to the tune of approximately 150

per week.

o In lieu of a manual log created an Excel database. Outcome: Enabled as

many as 200 employees to see reports or inventories (3,000 items) faster

and to ship quicker.

o Over a 4-year period formally trained as many as 60 new hires including

executive staff. In addition to policies and procedures trained

personnel on the use of MS Office Suite and any Adobe based software.

o Took the initiative to author a 100-page policy and procedures manual

where emphasis was placed on uniformity and standardization. None had

existed previously

o Personally inspected building fire extinguishers and emergency exit

doors.

o Provided computer vendors with specifications and obtained favorable

terms for pricing.

o Installed, troubleshoot and configured Panasonic security cameras.

2/05-11/05 Leslie Silver & Associates, NY, NY - Temporary administrative

assignments

10/99-12/01 National Association of Temple Educators, NY, NY

Administrative Assistant

o Oversight of mass mailings conducted by a 10-person temporary staff.

o Processed billing and invoices; created and maintained an Access

Database of 2,500 clients.

o Made daily bank deposits along with other banking transactions.

o Implemented policy revisions as dictated by Board Members during

monthly meetings.

o Managed staff expense reimbursements for payment; generated reports

and analysis.

o Served as travel functionary for finance department. Handled travel

reservations, lodging, booking meetings and special events planning.

12/97-4/99 Mid-Hudson Valley Federal Credit Union, NY, NY

Loan Officer / Supervisor

o Supervised staff in all aspects of the Teller unit.

o Processed consumer loans all the way through approvals or denials. Loans

typically ranged from $2,500 to $50,000.

o Counseled members with regard to credit history and issued letters of

credit.

o Exercised control of HR functions, i.e. recruitment, terminations,

evaluations, qualifying resumes and reference verifications.

o Maintained the general ledger, all accounts receivables and cash

disbursements.

o Audited cash in vault daily; counted cash as and when delivered by

armored security forces.

o Opened and closed this branch facility daily; Audited daily transactions

for accuracy and completeness.

Ray Ward

917-***-**** *.******@*****.*** Continued - Page 2

6/96-11-97 Municipal Credit Union, Bronx, NY

Administrative Coordinator

o Utilized excellent problem solving and communication skills in the

performance of these duties:

o Opened new accounts, processed loans and coordinated closings.

o Audited daily transactions for accuracy and completeness.

o Created numerous legal and other documents such as letters of

acceptance or denial.

4/95-5/96 Central Brooklyn Federal Credit Union

Member Service Specialist

o Handled all aspects of customer service, i.e. inquiries, complaints,

letters, phone calls.

o Reviewed credit documents; negotiated with potential borrowers.

o Assisted senior loan officer with respect to processing loans, approvals

and denials.

EDUCATION:

Farmingdale Community College, Farmingdale, NY - 2 Years toward AA Degree

Contact this candidate