Customer Service Medical

kENYA taliaferro

****************@*****.***

**** ********** *****, ***** ********, GA 30087

(404) 423 - 5810

Objectives

Seeking a position in the capacity of OFFICE ASSISTANT or ADMINISTRATIVE

ASSISTANT within a business, medical, law, or social services environment.

Education

Lincoln Technical Institute

June 2006 Medical Assisting Certificate

Experience

Spectrum Child & Family Services

Southfield, MI

Foster Care Office Coordinator April 2008 - September 2010

Assigned to assist the agency's psychiatrists and to provide general office

support to the foster care, adoptions, wraparound, and licensing staff.

. Interfaced and corresponded with case managers and therapists to

ensure that the psychiatric needs of clients were being met.

. Processed and gathered information for psychiatric and medication

review referrals.

. Generated and maintained weekly schedule for clients in need of

psychiatric services.

. Transcribed psychiatric evaluations from Dictaphone.

. Obtained necessary consents for psychotropic medications and

preauthorizations for prescriptions.

. Ensured the timely, accurate, and confidential recording of

psychiatric medical records.

. Assisted in revising and maintaining the foster care clients' case

file system.

. Processed, edited, and documented unusual incident reports.

Victoria's Secret

Atlanta, GA/Harper Woods, MI

Sales Lead/Co-Manager October 2005 - March 2008

Provided leadership that optimized sales results and incorporated company

initiatives to create a positive associate and customer experience.

. Served as part of a store management team that guided the store to

become 5th best in the company in total sales results in 2006.

. Analyzed customer experience reports and mobilized the store sales

team accordingly.

. Assisted in developing short term action plans and long term

strategies with store and district management teams to meet and exceed

store, district, and company goals.

. Strived to create customer loyalty by prevailing as an elite associate

in opening new credit accounts and guiding the store in becoming one

of the lead stores in opening new credit accounts in the district and

the company.

. Managed and resolved customer service and relation issues.

. Recruited and hired qualified candidates for store associate

positions.

Greenbriar Foot & Ankle Center

Atlanta, GA

Medical Assistant Extern March 2006 - April 2006

Applied medical assistant skills and training acquired from the educational

setting to a medical office environment.

. Obtained vital signs and recorded relevant medical information in

patients' charts.

. Observed and reported changes in patients' conditions and other

related concerns to the attending podiatrist.

. Performed phlebotomy, took x-rays, and prepared injections.

. Assisted podiatrist in minor outpatient surgeries and orthopedic

casting.

Tyiemba Services

Atlanta, GA

Personal Office Assistant February 2003 - January 2004

Provided general office support and research assistance to a private

investigation firm.

. Prepared and edited legal documents and information gained from

private investigations.

. Researched and formatted case synopses to be presented during legal

and court proceedings that led to the exoneration of some clients.

. Attended court hearings to observe testimony presented as a result of

private investigations.

Skills

. Extensive experience working with the public and in legal, medical, and

social service environments.

. Interacts very well with clients, patients, and children.

. Excellent customer service experience and office support skills.

. MS Word, MS Excel, MS Access, Dictaphone, intermediate internet

knowledge, and proficient in medical terminology.

. Certified in Adult CPR and First Aid.

KENYA TALIAFERRO

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