Customer Service Representative

Danielle R. Jones

*** *********** *****, ** (Vallejo, CA 94589( 510-***-****

(**************@*****.***

Career Objective

To acquire a position that offers opportunities for growth and advancement

Summary of Experience

* 9 years of Customer Service experience

* 2 years of experience in Healthcare Admissions

* Productive and responsible; willing to handle any task needed

* Exceptional organizational skills; experienced in coordinating

projects

* Take pride in providing Customer Service

* Excellent telephone communication skills

* Able to work and remain calm in stressful environments

* Ambitious, motivated worker who learns new systems quickly and takes

initiative

Skills

* Knowledge of basic computer programs

* Types 35 wpm

* 10-key by touch

* Heavy Multiple Phones

* Filing/Proofreading

Employment History

Admissions Coordinator Windsor Vallejo Care Center

Vallejo, CA 2005 - 2008

* Interview clients to obtain information regarding admissions or

discharges

* Gathered clients' information and forwarded medical records

* Greeted all customers in a professional manner; always provided

excellent service

Receptionist/Data Entry City Hall Records San

Rafael, CA 2000 - 2002

* Performed basic office duties, such as filing, faxing and copying

* Matched and posted invoices; printed reports and entered orders into

the system

* Answered telephone and delivered messages to appropriate staff

Customer Service Representative Hilltop Mall

Richmond, CA 1999 - 2000

* Responded to customer questions about all stores located in the mall

* Answered phones, took and delivered messages to appropriate recipients

* Received/distributed money and bill payments to various departments

Education

Certificate Regional Occupational Program

Fairfield, CA

Certificate Bryman Business College

San Francisco, CA

Diploma John F. Kennedy High

Richmond, CA

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