Quality Assurance Training
Resume:
Socorro Ramos
Garner, NC **529
******@***.***
Career Objective: My objective is to continue my career in a position
where I can utilize my oral and written communication
talents, planning and organization skills, scheduling,
administration, and bilingual skills.
Education:
01/03 - 07/07 Three Rivers Community College, Mohegan Campus,
7 Mahan Drive, Norwich, CT 06360
Associate in Science - General Studies - December 2007
Cum Laude
North Carolina Notary Public - Commission expires April 28, 2013
Computer Skills:
MS Windows, MS Power Point, MS Outlook, MS Excel, MS Word, MS Access, MS
Publisher
Career Experience:
US Census Bureau - Quality Assurance Raleigh, NC
03/10 - 08/10
. Assisted English speaking customers and translated for Spanish speaking
customers who needed assistance completing the Census questionnaires at
two Quality Assistance Centers.
. Promoted to Crew Leader where I supervised 18 enumerators and 2 Crew
Leader Assistants during field operations.
. Located space for training, and notified new employees of training
locations, dates, and times
. Conducted training sessions for 18 trainees.
. Implemented mandatory training by using classroom instructions, practice
interviews, and on-the-job guidance.
. Provided instruction on enumeration procedures and familiarized trainees
with reports and forms to be used to collect data.
. Performed preparatory duties such as checking boundaries and becoming
familiar with the areas where employees would work.
. Assigned duty areas to employees, observed employees in the field, and
provided on-the-spot assistance and supervision.
. Reviewed and certified daily payroll and progress reports and ensured
that work was completed within established time schedules.
. Advised supervisor of progress and performance, and made recommendations
for dismissal of those who could not or would not perform required
duties.
Pfizer Inc Durham, NC 09/08 - 08/09
Quality Assurance Associate
. Wrote, edited, and updated all quality documentation (Standard Operating
Procedures, Work Instructions, Data Records) to ensure compliance with
company standards.
. Translated documents into Spanish for the Latin American divisions.
. Updated the Quality Assurance database to reflect changes in quality
documentation.
. Maintained the Quality Assurance archive room, ensuring that all
documents stored in-house or off-site were correctly documented in the
archive database.
. Tracked outdated documentation and worked in conjunction with colleagues
in order to maintain all documentation up-do-date; archived documents
electronically.
Catholic Charities - Center for Hispanic Families
02/08 - 09/08
Parent Educator
. Instructed parents to teach their children, ages 0-5, basic skills in
preparation for kindergarten
. Coordinated the Literacy Program for parents and children from ages 0-5.
. Interviewed and processed Hispanic clients for referrals to the Catholic
Parish Outreach Food Pantry.
. Fielded calls from Hispanic clients and referred them to specific
agencies to meet their needs.
Kforce at Pfizer (Telecommuting) 02/07 -
07/07
Functional Support Provider Accounts Coordinator
. Posted and updated information and contents on internal database systems.
. Maintained and updated organization charts, designed and updated
documents, spreadsheets, and presentations.
. Coordinated and prepared Quarterly Executive Summaries and Productivity
Reports.
. Managed calendars daily.
. Prepared, coordinated, and took minutes for meetings.
. Researched, booked, and coordinated travel requests.
. Verified consultant information on weekly time and expense reports.
. Assisted in managing the Employee Recognition Program.
. Assisted with coordination of orientation and trainings.
. Wrote and distributed Newsletters, News Blasts (new hire announcements,
breaking news, etc.).
. Provided general administrative support to the Management team.
Pfizer Inc. New London, CT 08/00 - 02/07
Administrative Specialist
. Supported Group Leaders of Oncology and Metabolism.
. Managed calendars for department meetings and resolved schedule
conflicts.
. Processed invoices and expense reports for several Group Leads.
. Coordinated domestic and international travel.
. Maintained staff data bases.
. Designed information brochures and presentations.
. Set up and maintained spreadsheets and data bases.
. Coordinator for the Employee Recognition Program for department;
maintained databases, redeemed, and distributed coupons and as Committee
Head, planned and executed all events
. Solicitor, Coordinator and Co-Chair for United Way at Pfizer.
. Liaised between contract companies and Pfizer regarding contracts and
invoices.
Volunteer Experience:
Catholic Parish Outreach Food Pantry Raleigh, NC
05/07 - Present
Volunteer several days a month in the following functions: interviewing
clients, greeting clients, data entry, and translating documents.
Present Board Member of the Garner Townes Home Owners Association, Garner,
NC
Special Olympics Connecticut Mystic-Ledyard, CT
03/94 - 02/07
Athletics Coach in Track and Field, and Bowling
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