Customer Service Sales

** ******** ***** *** ** left[pic] Irvington, New Jersey? 973-***-****?

**************@****.***

Education

The Pennsylvania State University-University Park, PA

B.A. in English with an emphasis in publishing, 2009

Experience

Penguin Group (USA) Spring Internship Program, New York, NY

February 2010- April

2010

Editorial Intern, Berkley Books

.Read between fifty and seventy manuscripts and unsolicited proposals and

wrote reader reports.

.Observed preparation of contract requests and data entry forms.

.Drafted correspondence and mailed packages.

.Contributed two columns to the monthly Berkley/Jove newsletter that is

emailed to subscribers.

.Provided administrative support (photocopied contracts, reprint orders,

reviews, etc., filed author information (e.g. contracts, covers, subsidiary

rights information) and answered phones, etc.)

The Pennsylvania Center for the Book, State College, PA

January 2009-

May 2009

Writing and Editing Intern

.Edited over forty one to five page biographies written by on-staff and

freelance writers for factual information and grammatical correctness;

formatted the biographies to be published to the Center's website.

.Prepared and organized a database of biographies.

PNC Bank, State College, PA

March 2007-

August 2009

Financial/Sales Consultant

.Addressed and resolved between sixty to seventy-five inbound calls per

shift; consistently ranked in the top five highest performers on my shift.

.Performed as a key member in turning around my team's Gallup scores from a

three star team to a five star team for several financial quarters.

Newark Public Library, Newark, NJ

July 2003 - August 2004

Computer Technician/Librarian Assistant

.Assisted patrons with selections and answered questions about related

books i.e. taught effective research techniques, monitored online activity

for the children to make sure they were on approved sites.

.Made library cards, processed the check out and return of library books

and other library materials, collected late fees.

.Collaborated with parents and students to achieve student learning

objectives i.e. provided tutoring lessons for reading and math

comprehension.

.Provided administrative assistance to supervising librarian including

making photocopies, answering phones, routing books to different

departments, etc.

Skills Summary

?Proofreading ?PowerPoint

?Outlook ?Excel

?Customer Service ? Line Editing

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