Customer Service Manager
Resume:
Mark Needham
Morristown, TN *7814
****.*********@*******.***
Brief Overview:
To pursue a career where my talents, education, and work background can be used to the
fullest potential.
Education
Diplomas in Architectural and Mechanical Drafting and Design 2007 2009
TN Technology Center Morristown, TN
Concentration in AutoCad, Inventor, Chief Architect, Solidworks
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and 3D Studio Max
Drafting techniques both manual and computer assisted
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Diploma in Computer Electronics and Network Layout Design 1997 1998
Concentration in layout of computer systems both past and
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present
Knowledge of AC, DC, Analog, and Digital Circuitry
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Planning and design of computer networks both wired and
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wireless
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Career History and Accomplishments
Marketing Manager, Liberty Tax Service 2009 2010
Worked directly with local businesses to distribute coupons and
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other tax offers
Recruited and managed team of associates to assist in
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distribution and roadside parties
Draftsman, Alcan Packaging 2009
Held responsibility for drafting models and key components in
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cosmetic line products with Solidworks software
Maintained inventory and sample requests for office of
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engineers
Conversion of artwork from the customer to fit and accuracy
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Worked with outside vendors for materials, silk screen boards,
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and die stamps
Account Manager, Nova Inc.
2007 2009
Held responsibility for south eastern accounts with credit card machines
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Gave technical phone support to customers and vendors
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Managed team of associates on proper phone etiquette
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Server/Server Trainer, Cracker Barrel
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2004 2007
Worked closely with other employees on proper wait and serve techniques
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Served, expedited, prepped, and cooked food on short order grill
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Held positive customer service goals
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Awards and Achievements
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Honorable Discharge from U.S. Army
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Eagle Scout from Boy Scouts of America
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Proud volunteer of Rose Center and Keep America Beautiful
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