Project Manager Training
Resume:
Suzanne M.
DeFoe
#***
Minneapolis,
MN 55401
************@*******.***
OBJECTIVE: A senior position utilizing demonstrated teaching,
analysis, instructional design, project management and technical written
documentation skills to guide and implement learning strategies designed
to improve customer satisfaction.
BACKGROUND SUMMARY
Twelve years of training, organizational development, and problem solving
ability.
Worked with subject matter experts, internal employees, and managers to
identify training objectives, training plans, and change management
strategies.
Trained recruiters, engineers, and senior management on proprietary
recruiting software throughout the United States and Canada.
Designed and developed faculty and staff training and curriculum for legacy
system implementation.
Developed accounting and business development plan for residential real
estate company.
Wrote Manufacturing Standards and Work Instructions for hearing aid
manufacturing managers and factory workers.
Implemented successful team Gap analysis for GoodTrak proprietary
software.
Implemented successful team Gap analysis resulting in new work processes.
Wrote process interview questions and conducted desk audits for entire
accounts payable department.
Wrote Chemist formula instructions for Matrix database.
Wrote technical documentation for Windows XP rollout.
Delivered training in one-on-one, classroom, and large group environments.
\Wrote training programs, including outlines, text, handouts, tests, and
designed laboratory exercises.
Software
MS Office XP, MS Office 2007, Office XP, Microsoft Outlook, Lotus Notes,
PowerPoint, Access, SAP, U Perform, Captivate, MS Project, Microsoft Portal
Server, Snag-It, Visio, SAS (Sales Automation System), Stellent DocSource,
Sharepoint, PeopleSoft Financials, Adobe PDF, Windows Vista, Net Documents,
Best Authority, OnDemand, Webwasher, Mac Office 2008, Photoshop, Articulate
Presenter, Articulate Engage, Articulate Quizmaker.
WORK EXPERIENCE
Securian, Inc May 2010-September 2010
Consultant
Used Articulate Presenter, Articulate Engage, and Articulate Quizmaker to
update existing and design new e-learning courses for the following life
insurance topic areas:
Beneficiary Changes
Surrender: An Introduction
Surrender: How to Process
Name Change: An Introduction
Name Change: How to Process
Rels, Inc October 2009 -- December 2009
Consultant Instructional Designer
Designed and developed online mortgage processing tutorial using Captivate
for 800 participants.
Worked with Marketing Director, Project Manager, and client subject matter
experts on project timeline and deliverable identification.
Cargill, Inc July 2008 - June 2009
Learning and Development Consultant
Designed curriculum for Cargill internal project management methodology.
Trained internal Cargill employees on internal project management
methodology.
Created curriculum strategy for Cargill sales training program.
Trained Cargill employees and developed curriculum map for new customer
relationship management methodology.
Universal Network Solutions January 2008 - March 2008
Consultant Trainer
Trained internal employees Webwasher network security application.
Analyzed and edited end-user documentation for classroom training
curriculum.
Designed multi-phase curriculum plan for Cargill internal project
management methodology training.
Dorsey and Whitney, LLC November 2007 - January 2008
Consultant Trainer/Instructional Designer
Worked with internal employees to determine training curriculum,
documentation and delivery methods
Designed and delivered Best Authority software training to internal Dorsey
employee, delivery formats were one-on-one, classroom, and remote.
Dolan Media, Inc. September 2007 - November 2007
Consultant Trainer/Instructional Designer
Designed and delivered customer and administrator curriculum and training
for construction job bid database.
Designed training materials, complete with company graphics, indexes as
well as fully linked table of contents for Dolan Media newspaper
subscribers, administrators, and internal employees.
University of Minnesota August 2006 - May 2007
Consultant Trainer/ Instructional Designer
Designed and delivered University of Minnesota faculty and staff training
for new enterprise financial system.
Designed and delivered new employee and consultant orientation program for
enterprise financial system project to individuals and large and small
groups.
Wrote training curriculum for PeopleSoft financial budget, chart of
accounts, and expense modules.
Ameriprise November 2005 - August 2006
Consultant Trainer/ Instructional Designer
Designed and developed job-aid for online financial service documentation
system.
Trained Sharepoint document management system to Ameriprise internal
employees.
Designed document tracking and inventory system for enterprise wide
compliance initiative.
Wrote and re-designed insurance policy and procedure documents.
Target Corporation August 2005 - October 2005
Consultant Trainer,/Instructional Designer
Designed & delivered proprietary database training for Target.com
Wrote manuals, classroom exercises, and curriculum for Target internal
receipt marketing group.
Keane, Inc March 2005 - August 2005
Assurant Employee Benefits
Consultant Instructional Designer
Wrote curriculum, manuals, and classroom exercises for Assurant proprietary
software application, SAS, (Sales Automation System).
Delivered SAS (Sales Automation System) training to Assurant Employee
Benefits salesperson groups and one-on-one format.
Designed and delivered new hire training program for Assurant Employee
Benefits.
Goodwill Easter Seals September 2003 - March 2005
Trainer/Project Manager
Designed data analysis and reporting system for non-profit organization.
Designed curriculum and wrote manual for internal client software training
program.
Trained clients and internal employees on MS Office and relational database
application.
Implemented successful team Gap analysis for GoodTrak proprietary software.
Carlson Companies, Inc February 2003-May 2003
Consultant Technical Writer
Wrote technical documentation for Windows XP rollout.
Expanded Cornerstone II project designed to establish a global preferred
computing platform.
Implemented Windows 2000 architecture documentation and project plan.
Implemented beta user documentation for Campus Windows XP Workstations and
Laptops.
Education
University of Minnesota M. Ed Program - Currently enrolled
Rutgers University Bachelors Degree, Political Science
Yale University Summer Language Institute, Chinese
Corporate Sponsored Training
American Management Association "Project Management Essentials"
Fred Pryor Seminars "Finance and Accounting for Non-Financial Managers"
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