Customer Service Quality Control

Skilled and quality-focused professional seeking a key role with an

organization in need of a qualified individual with experience using multi-

tasking skill, and drive to exceed corporate objectives

Core

Competencies

. Resourceful and well-organized; skilled in activity planning, task

management and project follow through

. Keen sense of responsibility; solid professional standards.

Excellent track record of dependability

. Problem solver; respond rapidly and appropriately to changing

circumstances. Evaluate problems, make astute decisions to effect

positive change, and refocus on new priorities

Professional

Experience

Paragon Sight & Sound

Ann Arbor, MI

2009-Present

Project Consultant:

Consulted with customer on design and sale of home entertainment systems,

lighting control, structured wiring systems, and energy management systems

Project management

Coordinated with ownership on marketing and advertising promotions

Big Georges Audio Video

Ann Arbor, MI

2007-2008

General Manger:

Analyzed operations to evaluate performance of the company and its staff in

meeting objectives, and to determine areas of potential cost reduction, program

improvement, or policy change

Project Coordinator on custom A/V projects with customers, production, other

contractors, and purchased inventory

Coordinated with ownership and marketing department on marketing and advertising

promotions

Implementation of budgetary control systems, recordkeeping systems, and other

administrative control processes

Directly responsible for sales, HR, customer service, P&L, production, and

overseeing all aspects of the A/V department

Conferred with clients, partners, and staff members to discuss issues, coordinate

activities, promotions and advertisements

Contemporary Audio Co.

East Lansing, MI

1990-2007

Co-Owner/President:

Co-owner and president of a highly successful Custom Audio/Video retailer company

that helps clients design residential and business for automation, lighting,

music and video distribution using D-Tools design program

Analyzed operations to evaluate performance of the company and its staff in

meeting objectives, and to determine areas of potential cost reduction, program

improvement, or policy change

Project Coordinator on custom A/V projects with customers, production, other

contractors, and purchased inventory

Coordinated the development and implementation of budgetary control systems,

recordkeeping systems, and other administrative control processes

Directly responsible for sales and marketing, HR, customer service, purchasing,

production, AP, AR, shipping / receiving, and overseeing all other aspects of the

business

Directed and coordinated an organization's financial and budget activities in

order to fund operations, maximize investments, and increase efficiency

Conferred with clients, partners, and staff members to discuss issues, coordinate

activities, promotions and advertisements

Public speaker and class presenter at Great Lakes Regional Conference at MSU on

sales, design, production, process to maintain efficiencies for other custom

installation companies and manufacturers

General Motors

Lansing MI

1981-1992

Statistical Process Control:

Measured vendor supplies for quality, durability, efficiency and compliance

Determined related defects to the product and utilized expert level of all

machine function in a troubleshooting capacity

Advised and reported to vendors on products

Assumed responsibilities of supervision when needed

Quality Control:

Supervised all quality control activities for paint finish and inspected products

for defects

Oversee inspection processes and implement quality control procedures

Looked over body parts from vendors for flaws or imperfections

In-charged for water testing the vehicles for leaks

Inspection in body shop for MVSS production assembly and materials

Team Leader:

Team Leader for paint department

Provided administrative support for the company

EPG Leader

Education and

Training

Business Administration:

Lansing Community College Lansing, MI

Computer A+ Essentials A+ Technician & Network +/ Excel 1 & 2 / Project Management

Great Lakes College Lansing, MI

Technical Profile

Microsoft Visio MS Excel MS Word

MS Outlook FileMaker Pro Peachtree Accounting

MS Power Point Compass

Tyler Accounting

Character References

Upon Request

Contact this candidate