Administrative Assistant Customer Service
Resume:
Kathryn Sonuga
*******@*****.***
Objective
To obtain an administrative assistant position that enables me to use
my strong organizational skills, writing ability, and talent for
woringk well with people.
Experience
DANSIKI PRODUCTIONS ATLANTA, GA 2008-2010
Administrative Assistant
Developed vendor/customer database
Created and maintained customer files
Assisted with other administrative tasks as needed
Wachovia / World Savings Oakland, CA
1996-2008
Learning Coordinator
Acted as point of contact for new hires
Coordinated logistical activities for newly hired
employees
Consulted with line of business leaders and training
team members to ensure a quality learning experience
TECHNICAL TRAINING DEVELOPER
Developed training materials for new software and
company initiatives
Composed and produced web-based training modules
Created database for trainers to schedule and track
their training classes
BUSINESS ANALYST
Consulted with department leaders to determine
department needs
Created and maintained department databases
Developed user manuals for department databases
Customer Service Representative
Created letters to customers from the CEO and senior
management
Researched customer complaints, inquiries, and
commendations
Consulted with line of business leaders to ensure
appropriate resolution
Law Firm of Norris & Norris Richmond, CA
1991-1996
Administrative Assistant
Processed accounts payable
Managed all office supplies
Assisted with payroll and other administrative tasks,
as needed
Education
Brigham Young University Provo, UT
B.S., Psychology
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