Customer Service Manager

JOSE LUIS MACIAS

*** ****** **** **.

El Paso, Texas 79912

Mobile: 915-***-****

Day Phone: 915-***-****

Email: **************@*****.***

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Education

. Masters Business Administration, University of Phoenix, May

2012

. Bachelor Industrial Mechanical Engineer, Technological

Institute, Juarez, Mex. Dec 1981

Experience Summary:

. Manufacturing low, medium and high volume production, warehousing, and

distribution center operations for domestic and worldwide transactions

for semiconductor assemblies, electronic board assembly,

electromechanical devices including injection molding, and fiber glass

signal transmission products.

. Overseas and domestic outsourcing management for turnkey, piece price

and shelter services. Monitor operations plan focusing on lean and

continuous performance improvement principles.

. Obtain and sustain ISO, TL and other industry standard certification

by orchestrating and implementing quality management system practices

in compliance to standards; including total plant employee work force

involvement, and training programs.

. To ensure high efficiency production performance; set up Incoming

Inspection processes for raw materials, and finish goods for 40,000

part numbers, providing consistent supplier performance report, and

augment internal customer service for manufacturing.

. Experience with military product assembly processes including weapon

specification requirements.

. Responsible for operating Profit and Losses; manage operations

capacity planning within budget that meets or exceed business

productivity, quality, and cost objectives.

. Material planning and scheduling for multi-plant operations

environment ERP system (SAP). Servicing three plants in Mexico, two in

the USA, one in China.

. Product and production quoting, prototype assembly and new product

introduction focusing on go to market lead time, manufacturability,

and highest quality product.

. Experience managing plating facilities for electro less and

electrolytic nickel as well as gold plating for semiconductor

products; including DI water and Nitrogen/Hydrogen chambers

. Supervise health & safety and hazardous material handling to ensure

compliance to OSAH, IATA, CFR and TCSA regulations.

. Experience working with customs law, regulations and procedures for

import-export activities. CTPAT plant program responsible.

. Planning capital projects and implementation for plant operations

startup in Mexico from ground breaking to mature operation. 240,000

square feet facility, 2,500 employees, 9 million Dollar investment

. Manage diversified work force in Mexico maquiladora programs and USA

operations. Entice employees to embrace high ethical work values to

ensure sustainable operations business performance as well as work

force moral.

. Work Experience:

ADC TELECOMMUNICATIONS (Now TE Connectivity) March 1997 -

Present

101Lindberg Rd, Santa Teresa NM 88008

Quality Control Engineer/Supervisor

Operations Manager

. Obtain and sustain ISO, TL and other industry standards registration

by establishing strategy and executing procedures and training plans.

. Incoming inspection plan and processes to ensure highest internal

customer service for manufacturing plants in Mexico and USA; by

monitoring supplier quality with immediate feedback, and on time

delivery above 98%.

. Implement quality management systems that foster floor personnel

involvement in PDCA teams focusing on high performance, cost

effectiveness, unwavering quality and safety.

. Develop plant programs for effective use of engineering tools, 5S+1,

Value Stream Mapping, Process flows and facility layout that reduce

lead time.

. Establish and develop plan and strategy to consolidate two satellite

manufacturing Mexico operation plants within one plant that provides

20% growth in a five year plan, to reach one billion dollars in sales

per year. Plant mature operation up to 2,500 employees.

ELAMEX (JUAREZ, MEXICO) Apr 1990 -

March1997

Plant Manager / Engineering Manager

. Manage 680 employee subcontracting operation in Mexico for seven

different customers, including turnkey, piece price and shelter

contracts, including military assemblies for USA armed forces.

. Manage production programs to secure customer satisfaction within

budget and profit balance for electronic board assemblies, injection

molding, and electromechanical assemblies, including microscope hand

soldering, wave soldering and surface mount processes.

GENERAL ELECTRIC SEMICONDUCTOR (JUAREZ, MEXICO) 1981-1990

Manufacturing and Process Engineering Manager

Process Engineer

. Engineering support to semiconductor high, medium, and low current

assemblies.

. Develop process controls for nitrogen and hydrogen control atmosphere

tunnel soldering ovens, kilns and chambers.

. Establish process controls for high volume plating operations for

electro less plating, electrolytic nickel and gold for semiconductor

assemblies.

GENERAL INSTRUMENT (JUAREZ, MEXICO) 1977 - 1981

Quality Assurance Laboratory Supervisor

. Design, develop and coordinate environmental test for raw material

components, and finish goods. Test including thermal shock (liquid and

air), temperature cycle, life test for automotive mechanical and

electronic devices.

SKILLS AND ACCOMPLISHMENTS:

Fluent in English and Spanish language (speak, read, and write).

Leadership abilities, entice direct reporting personnel and co-workers

decision making.

Bicultural in Mexico and USA relations, able to work in a diversify

environment.

Lean Manufacturing and six sigma practitioner.

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