Customer Service Management
Resume:
Jessica Heminger
E Mail: ***************@***.*** Phone: 603-***-****
Objective:
To pursue a challenging career in an administrative position with an exceptional organization that
will give me an opportunity to contribute my skills and abilities.
Core Strengths:
Communication skills (verbal and written) Interpersonal and relationship building skills
Project and assignment management Customer service and client retention
Document Control – information processing Time management – deadline sensitive
Skills and Proficiencies:
• Manage and maintain executives' schedules.
• Prepare invoices, reports, memos, letters and other documents, using word processing,
spreadsheet and/or presentation software.
• Read and analyze incoming memos, submissions, and reports in order to determine their
significance and plan their distribution.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• File and retrieve corporate documents, records, and reports.
• Greet visitors and determine whether they should be given access to specific individuals.
• Prepare responses to correspondence containing routine inquiries.
• Perform general office duties such as ordering supplies, maintaining records management
systems, and performing basic bookkeeping work.
• Prepare agendas and make arrangements for committee, board, and other meetings.
• Make travel arrangements for executives.
• Internet Research
• 50+ wpm Typing Speed
• Excels at Multi tasking and completing projects on time.
• Superior telephone, customer service and computer skills with proficiency in MS Word, Excel,
Outlook and PowerPoint
Computer Skills:
• Web Design: Dreamweaver, Flash, FrontPage
• Graphic Design: Adobe PhotoShop, Illustrator, Coral Draw
• Print Production: Adobe Page Maker, Acrobat Systems
• Languages and Applications: Linux, C++, SQL Server, Java Script, HTML,Networking,
Database Management
• Software/ Other Tools: MS Word, Excel, Outlook, Power Point, Quickbooks
• Platforms:MS Windows, Mac OS 2
• Other Programs: PCPS, GovTrip, Lotus Notes, Microsoft Outlook, Resource Reservations,
NexGen Messaging Services
Experience:
ActioNet, Inc. July 2010 – Present
Request and receive quotes
•
Tracking of Orders
•
Maintain and Notify need to replenish supplies
•
Maintain and handle all contracts/contract info
•
Create bookings for flight, hotel and rental car via GovTrip
•
Help with the training team
•
Prepare and handle all shipments
•
Reserve conference rooms
•
Reserve Telcon Bridge’s
•
Stencils Online October 2005 – May 2009
Customer Service
•
Designing Custom Lettering stencils for customers
•
Designing custom graphic stencils for customers
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Accounts payable
•
Accounts Receivable
•
Collections
•
Administrative/Executive Assistant to owner
•
J. Jill Group January 2005 – May 2005
Creating HTML e mails to send to customers on e mail list
•
Competitive research
•
Entry level programming
•
J. Jill Group August 2002 – October 2005
Pack and prepare customer orders for shipment
•
Process customer returns and ensure product quality
•
Process an average of 650 shipments and 115 returns daily
•
Education:
New Hampshire Technical Institute
Concord, NH
Associates Degree in Computer Information Systems
Graduated May 2005
REFERENCES:
Shelly Myers
Senior Vice President
MSB Associates, Inc.
1940 Duke Street, Suite 200
Alexandria, VA 22314
******@*****.***
Alfred Seifert
CEO
MSB Associates, Inc.
1940 Duke Street, Suite 2003
Alexandria, VA 22314
********@*****.***
Jim Berry
President
Barry School of Real Estate, LLC
PO Box 8548
Concord, NH 03303
Contact this candidate