Customer Service Administrative Assistant

Patricia Calderon

*** ******* **. *****, ** ***** P: 925-***-**** E:

**********@*****.***

QUALIFICATIONS PROFILE

Seeking administrative position to utilize communication and technical

skills in a growing Central Valley company. Excellent ability to work

under multiple tight deadlines. Quick learner and works well with others.

Experienced and poised in interactions with individuals of various

backgrounds. Efficient, detail oriented, and resourceful in completing

projects. Other skills include:

. Office Equipment Operation . 60 wpm . 10 Key Entry . Microsoft

Office Skills

. Excellent Written/Oral Skills . Customer Service/Clerical .

Multi-phone line

Professional Skills & Experience

Career Accomplishments:

. Coordinated event centered on office teamwork and eliminating gaps of

communication

. Successfully taught multiple classes while meeting publication

deadlines and receiving top grades in writing intensive courses

. Improved accountability within university travel request system and

research application processes by enhancing current tracking database

. Seamlessly adapted to various environments and responsibilities as

temporary administrative assistant

. Creatively promoted events and recruited students from variety of

backgrounds

Technical Office Skills:

. Experienced with Word Perfect, Adobe Acrobat Professional, Microsoft

Office: Excel, Powerpoint, Access, Publisher, & Word

. Operated and maintained Xerox, Canon, HP, Lennox, and Konica printers

and copiers

. Advanced knowledge of Windows and Apple operating systems

. Received and processed with 10 key classified incoming/outgoing

documents, & applications

. Monitored university website for broken links and updated its

information on a regular basis

Administrative Experience

. Received, prepared, and distributed faxes/mail

. Created letterheads, labels, escrow services forms, and business

letters

. Created and maintained training matrix on Excel for federal quality

assurance classes

. Troubleshot and maintained copy machine and office supplies

. Oversaw conference room bookings; prepared room for meetings and

arranged refreshments for clients

. Assisted Administrative Coordinator and Exec. Director in their daily

duties

Telephone & Communication Skills:

. Experienced with Groupwise and Microsoft Outlook email programs

. Answered busy multi-line phones for university, project management,

and local law office

. Applied Internet skills to find and purchase best prices for office

supplies and equipment

. Applied customer service skills to assist and support phone/walk-in

clients through application process

. Registered incoming clients in a family law office with demonstrated

ability to maintain composure and work efficiently in a fast-paced

environment while preserving strict confidentiality

Employment History

Temporary Clerical/Administrative Assistant:

. Adecco Employment Services Modesto, CA: 7/2010-Present

. Kelly Services Modesto, CA: 7/2010-Present

. Kelly Services Bryan, TX: 6/2008 - 8/2008

Senior Office Assistant:

. Texas A&M University Office of Research Compliance College Station,

TX: 8/2008 - 7/2010

Teaching Assistant:

. Texas A&M University Communication Dept. College Station, TX: 8/2006 -

5/2008

Volunteer Campus Tour Guide and Campus Representative:

. Campus Events and Visitor Services of UC Davis Davis, CA: 8/2002 -

6/2006

Education

Texas A&M University College Station, TX - M.A.

Communication 8/2006 - 5/2009

University of California at Davis Davis, CA - B.A. Communication

9/2002 - 6/2006

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