Customer Service Administrative Assistant
Resume:
Nancy J Goodman
San Diego, CA 92105
**********@***.***
Objective:
Seeking a position in a Call Center environment that provides long term employment
opportunities.
Profile:
Results oriented, dedicated professional, highly motivated self-starter, and decision maker.
Ability to manage and implement timely and cost-effective completion of multiple projects.
Extremely flexible, resourceful and committed to the highest standards of ethical conduct.
Over 15 years customer service experience in call center environments.
Experience:
The Home Depot, San Diego, CA
December 2009 to Present
Telephone Operator
Due to a realigning of The Home Depot system the Call Center was closed and employees
moved to various stores.
• Answer calls for customer support.
• Making outbound calls letting customers know their special order is ready for pick up.
• Processing reports.
• Greeting customers.
April 2008 to December 2009
Administrative Assistant
• Accounts payable
• Order office supplies
• Made sure conference room was ready for organized for corporate and district meetings.
• In charge of office maintenance.
• Published a weekly newsletter and monthly calendar of events for the office.
• Decorated office for special occasions.
• Organized office picnic and holiday party.
• Maintained a spread sheet and files for the trainer.
• Maintained a database for the customer service associates.
• Answered store directed calls as needed.
The Home Depot (continued)
April 2001 to April 2008
Customer Service Associate
• Answered customer calls for all 21 San Diego Home Depot stores.
• Answered questions regarding products, pricing and services, transferred to local store as
needed.
• Answered customer’s questions on how to complete home improvement projects.
• During slow times maintained a spreadsheet and files for the trainer.
• Maintained a database for other associates.
NDC (National Dispatch Center)
April 1994 to April 2001
• Answered 500 to 600 calls a day and taking messages to be forwarded to the customer’s
alpha numeric pagers
• Answered and resolved problem calls.
• Promoted to customer service where I helped with programming and trouble shooting of
alpha numeric pagers.
• Monitored customer service agents on the quality of their paperwork and computer work.
Education:
Crawford High School, San Diego, CA
Training:
Completed computer based training for Microsoft Word and Excel.
Completed Home Depot classroom training Flooring 101 and Flooring 102.
Completed computer based training for each department within the store.
Software:
• Microsoft Word
• Microsoft Excel
Contact this candidate