Customer Service Quality Assurance

John A. Prosper

PO Box ***, Hampton, GA *****-***1 ? Voice: 770-***-**** ? E-mail:

*************@*****.***

Qualifications Summary

Customer Service Representative: experienced in fast-paced environment

demanding strong organizational, technical, and interpersonal skills.

Ethical and discreet, committed to superior customer service. Confident and

poised in interactions with individuals at all levels. Detailed-oriented

and resourceful in completing projects; able to multitask effectively.

Capabilities include:

. Communication

. Sales

. Software

Experience Highlights

Sales

. Sold Apple/PC-based computer hardware/software/accessories; established

Internet links to reviews on software/hardware/accessories to allow

consumers and staff to make informed choices.

. Sold state-of-the-art stereo/video/electronic/photographic merchandise.

Software

. Internet-savvy with browsers (Microsoft Internet Explorer, Mozilla

FireFox) and email packages..

. Very experienced with office-ware: Microsoft Office Professional, Corel

WordPerfect Office, IBM Lotus SmartSuite; relational database management

systems: Microsoft Access, Corel Paradox.

. MS Access: ADO, Visual Basic for Applications (VBA), Advanced

Form/Query/Report Techniques.

. MS Excel: Advanced Cut & Paste Operations, Data Validation, Export

Worksheet Data as ASCII Files, Pivot Tables, What-If Analysis, Analysis

ToolPak, VBA/SQL, and UserForms.

Communication

. Strong written/oral skills; able to communicate effectively with

individuals at all levels; capable of comprehending, analyzing, and

validating data/information; quality assurance testing.

Employment History

Contract Worker, Spherion, Morrow, GA.

Contract Worker, Labor Finders, Forest Park, GA.

Consultant, Kelly IT Resources, Atlanta, GA.

Contract Worker, Kelly Services, Morrow, GA.

Technical Support, MRI Network, Saint Louis, MO.

Network Specialist, Kelly IT Resources, Saint Louis, MO.

Software Specialist, Sigma Aldrich, Saint Louis, MO.

Database Specialist, Saint Louis Paving, Saint Louis, MO.

Call Center Associate, Express Scripts Inc., Saint Louis, MO.

Technical Sales Specialist, CompUSA, Saint Louis, MO.

SALESMAN, Quick Pics Audio/Photo Centers, Saint Thomas, USVI.

Education & Training

Florida State University, Tallahassee, FL. Concentration on Artificial

Intelligence.

Master of Science, Computer Science Minor in Cognitive Psychology.

University of the Virgin Islands, Saint Thomas, USVI.

Bachelor's in Mathematics.

Contact this candidate