Customer Service Data Entry
Resume:
Jill VanVoorhis
Rochester, N.Y. 14615
*********@*****.***
SUMMARY
Experienced Office Professional with and extensive background in roles involving interpersonal
communication, problem resolution and computer operation.
HIGLIGHTS OF SKILLS
Customer Service
• Assessed customer needs.
• Resolved customer issues.
• Received Team award for “Service to the Customer.”
• Skilled in Telephone etiquette.
Computer Skills
• Internet Skills-extensive searches.
• MS Office 2007 Outlook, Microsoft Word, Microsoft Excel, and Adobe Acrobat.
• Successfully performed trouble shooting and problem solving.
Adaptability
• Learned many different computer programs, including the main frame.
• Worked with many different people on many different teams.
• Good organizational skills-able to set priorities, meet deadlines, and multitask.
RELEVANT WORK EXPERIENCE
Senior Publishing Specialist
Thomson Reuters, Rochester, N.Y. 1991-2010
• I started as a Proofreader/Data Entry 1, working on law books and earned 3 promotions.
• I learned the Xyvision page composition system.
• I learned how to set up the law books on the Xyvision system and trained others on it.
• I learned how to process data for Westlaw, the on line research tool that lawyers use.
ADDITIONAL WORK EXPERIENCE
Telemarketer
The American Cancer Society, Rochester, N.Y. 1996
Recruiting volunteers on the telephone
Telemarketer
Summit Marketing Group, Rochester, N.Y. 1991-1992
Taking customer orders on the telephone
EDUCATION
B.S. in Biological Sciences S.U.N.Y. at Brockport, Brockport, N.Y.
Certificate in Computer Applications through Monroe Community College
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