Project Manager Customer Service
Resume:
Dwight Turner
Danbury, New Hampshire 03230
**.*****@***.***
Professional Highlights
. EXTENSIVE INFORMATION TECHNOLOGY EXPERIENCE IN HEALTHCARE, BIOTECH,
INSURANCE AND ENGINEERING INDUSTRY VERTICALS.
. Experience with healthcare projects in accordance with HITECH, ARRA,
and HIPAA.
. Demonstrated ability to manage enterprise level projects,
infrastructure, and cross-functional work teams.
. Advanced knowledge/proficiency with project management tools to
develop, manage and maintain implementation project plans.
. Experience in legacy system transformation and information /
infrastructure design and architecture.
. Skilled at determining how technology can assist clients, and then
translating these needs into system requirements and design
specifications to optimize business operations.
. Exceptional analytical, organizational and innovative problem solving
abilities.
. Excellent customer service and client liaison skills.
Skills / Competencies
. PROJECT MANAGEMENT, BUSINESS PROCESS AND WORKFLOW ANALYSIS, PROCESS
DESIGN, TECHNOLOGY DESIGN, RISK MITIGATION, RESOURCE AND CAPACITY
PLANNING, TIMELINE DEVELOPMENT, IMPLEMENTATION PLANNING INCLUDING
TRAINING AND DEVELOPMENT COORDINATION, FINANCIAL ANALYSIS AND BUDGET
PLANNING
. GE Centricity EMR Versions 5.6 / 2005 / 9.2 & Centricity Practice
Solution (CPS) 2006, Eclipsys Sunrise 4.5 & 5.0 XA, Surgical
Information Systems (SIS)
. Oracle Versions 8i / 9i / 10g, Oracle Enterprise Manager, Quest TOAD
. Oracle RAC and Grid Control, RMAN, Data Guard, PL/SQL, SQL*Plus, T-
SQL, Shell Scripting
. Windows Server and Workstation Versions 2K / 2K3 / XP / Win7, UNIX -
HP-UX, AIX 5L
. Microsoft SQL Server 2005 & 2008, Clustering, Mirroring, Replication,
Reporting Services (MSRS)
. Data Modeling & Architecture, Performance Tuning & Monitoring
. Microsoft Office Word, Excel, Access, Project, PowerPoint, Visio,
Crystal Reports
Education
NEW ENGLAND COLLEGE, HENNIKER, NH
. Master of Science - Project Management - 2009
New England Institute of Technology, Warwick, RI
. Bachelor of Science - Manufacturing Engineering Technology - 1998
. Associate of Science - Mechanical Engineering Technology - 1988
Lean Six Sigma Awareness Training - Yellow Belt - 2009
Oracle 8i DBA Certification Track, Oracle Education Center, Bay Colony,
Waltham, MA - 1999
Professional Experience
PROJECT MANAGER 2010 - PRESENT
Enterprise Software Deployment, Toledo, OH
Managing the full hardware and database migration of Yale-New Haven
Hospital's Centricity EMR system. Monitor all cost, time, and resource
elements of project in accordance with established budget. Manage
stakeholders and deliverables, develop project and resource plans, identify
and mitigate risk, lead and document project progress, prepare status
reports for stakeholders and senior management, maintain quality, and
communicate project activity effectively.
Senior Database Administrator 2009 - 2010
Catholic Medical Center, Manchester, NH
Provided database, application, and systems expertise for the enterprise
deployment of Eclipsys Sunrise version 5.0 and 5.5 and GE Centricity 2005
EMR. Major projects included:
. Migration of Eclipsys Sunrise databases from SQL Server 2005 to SQL
Server 2008 Enterprise.
. Identified and Implemented new enterprise report scheduling solution
to provide EMR extracted Crystal Reports to all practice locations for
use during daily operation and system downtime events.
. Successful tuning fragmented network data transports and Centricity
EMR application queries improving system performance by over 35%.
Manager - Ambulatory and Provider Applications 2004 - 2009
LRGHealthcare, Laconia, NH
Managed a cross-functional team of 6 in support of perioperative and
practice based applications and databases. Coordinated all related
projects, customer needs and requirements, hardware, and infrastructure
advancing the organization's vision and strategy for two hospital campuses,
an ambulatory surgical center, and 23 owned and affiliated physician
practices.
. Project manager to upgrade the hospital's Surgical Information Systems
perioperative software from version 4.1.4 to 4.7.6. Deployed 70 new
thin client wall-mounted workstations replacing end-of-life equipment
on rolling work-stands. Utilized Microsoft Project to manage all
aspects of capital project. Delivered ahead of schedule and $130K
under budget.
. Project manager to migrate hospital's outdated and unsupported
Medisense practice-based registration, scheduling and billing system
to Allscripts SQL Server 2005 Enterprise PM. Project completed on
schedule and $30K under budget.
. Managed implementation of surgical waiting room patient tracking
system. Resulted in significant reduction in the time and expense for
surgical staff to provide patient progress updates.
. Led project which successfully implemented a new in-patient nursing
census application and database for patient care hour tracking and
nursing staff forecasting. Utilized within 14 care units at 2 hospital
locations.
Database and Helpdesk Manager 2003 - 2004
LRGHealthcare, Laconia, NH
As the Database and Helpdesk Manager for an integrated healthcare delivery
network, I managed the Helpdesk Team, Database, and System Administration
staff, oversaw and coordinated the support of the information systems
infrastructure at two hospital campuses and 23 practices and affiliates. In
addition, I administrated the organization's databases in support of
clinical, ambulatory, radiological, financial, and administrative
applications.
. Established in-house support of all Oracle and SQL Server databases
saving over $80K per year in outsourcing costs.
. Designed and implemented fault tolerance and hot standby database
solutions for all Oracle production databases minimizing potential
downtime for high availability of patient critical data.
. Designed and implemented disaster recovery strategy for Oracle
production databases, saving $55K on vendor proposed solution.
. Promoted to Manager of Ambulatory and Provider Applications.
Senior Database Analyst 2003 - 2003
The Beacon Mutual Insurance Company, Warwick, RI
Provided database and application support for the company's data warehouse
implementation of Cognos DecisionStream, PowerPlay, and Impromptu Business
Intelligence suite. Partnered with developers for index tuning and database
design changes for optimal application performance. Key member of project
team implementing PowerComp Worker's Compensation Data Warehouse replacing
AS400/DB2 legacy system.
Oracle Database Administrator 2001 - 2003
Baker and Taylor / YBP Library Services, Contoocook, NH
Managed multiple databases for client web portals, order processing, data
mining, and third party applications. Designed and maintained server
layouts and databases for production, test, QA, and development in support
of company's Global Online Bibliographic Information (GOBI) system.
Partnered with developers for performance tuning and provided
recommendations for application speed and efficiency.
Oracle Database Administrator 1999 - 2001
Genzyme Biosurgery, Fall River, MA
Led team of 2 Programmer/Analysts and 1 intermediate DBA. Managed
production, test, QA, and development databases for Business Intelligence
and Siebel Customer Relationship Management (CRM) applications. Maintained
sales data and business information synchronization from remote sales
force.
Systems Engineer 1997 - 1999
Thielsch Engineering, Cranston, RI
Designed, developed and implemented plant equipment inventory programs for
Preventative Maintenance and Facility Management utilizing Microsoft Access
and Visual Basic. Designed automated data acquisition programs for
collection and processing of field inspection data. Extensive customer
contact, including help-desk support and travel to customer sites for
program implementation, maintenance and problem resolution.
Associate Engineer 1988 - 1997
Eastern Utilities Associates, West Bridgewater, MA
Significant contributor to the corporate Geographic Information and
Automated Mapping and Facilities Management Systems. Coordinated updates of
associative electrical system data, graphics, and relational databases from
field engineering data, on-line construction management, and work
authorizations.
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