Customer Service Project

Valcorn Babadilla

**** **** **** ***** **** Worth, Texas 76108

C: 817-***-**** H: 817-***-**** *********@*****.***

Objective

Seeking Computer Technician position that will benefit from education and

hands on experience.

Knowledge

Operating Systems: UNIX (Linux Red Hat 9, Fedora Core 6), MS Server 2003,

Microsoft XP, Vista, Windows 7

Software: MS Office 2003-07, Open Office, Adobe Photoshop, IV, Packet

Tracer

Hardware: Desktops, Laptops, Printers, Scanners, Cables, Hubs, Cisco

Routers 2500, 2600, Switches

Services: DHCP, VNC Server, HTTP, SMTP, FTP, DNS, MS Server 2003 Group

Policy Services

Summary of Qualifications

. Hardware and software installation, repair, troubleshooting

. Installing and maintaining printers and network sharing

. Supporting and maintaining lab equipment from high-end routers and

switches to desktops

. Network management using MS Server OS

Technical Experience

Linux

. Setting up Apache Web Server on Linux; Setting up FTP servers

. NFS sharing to groups and users; Command prompt managing

Information Technology - Capstone Project

. Integrating computers to the server; User rights and controls; Group

Policy

. Implementation of Microsoft Server 2003 Active Directory structure

Microsoft Server Introduction Mid-term Project

. Network design project with 6 offices and 150 employees based on

Microsoft Server 2003

. Scope included hardware & software & network topology

. Responsibility for Domain Controller and Security Policies

. Integrating computers to work with a Windows Server 2003 OS

Microsoft Server 2003 Administration Mid-term Project

. Network design project based on Microsoft Server 2003

. Scope included all hardware, software & network topology

. Design of internal & external DNS namespace configuration

. Setting up DHCP servers and authorization policy

Education

Westwood College - Fort Worth, Texas 08/08 -

05/10

. Awarded Associate Degree in Information Technology

Additional Work History

Sesame Grill - Lake Worth, Texas 04/06 - 05/08

Host/Cashier

. Money handling, customer service, food service; Trained new associates

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