Customer Service Project
Resume:
Mohin Uddin
Jackson Heights, NY 11372
Phone: 917-***-****
E-mail: *********@*****.***
Career Objectives:
To build up my career as a renowned executive/administrator/banker using my
knowledge, hard labor, innovative ideas and commitment to the organization
for its betterment.
Working Exposure:
Working as an innovative corporate banking executive at Pubali Bank for 4
years and having experience in extensive product management, creation of
new products and building major business, a strong strategic thinker and a
team builder.
Previous Job Responsibilities in Banking:
Having experience in:
a. Managerial Works.
b. Branch Banking.
c. Products Promotion.
d. Electronic Banking.
e. Customer Service.
f. Credit Proposal Analysis.
g. Credit Investigation.
h. Project/Site visit, assessment of valuation etc.
i. Feasibility study, Credit risk grading, Balance sheet &
working capital analysis.
j. Obtaining legal opinion.
k. Preparation of Credit Proposal and obtaining approval.
l. Preparation of CIB (Credit Information Bureau) Inquiry
Report.
m. Completion of legal documentation/mortgage formalities and
making disbursement.
n. Review, follow up and monitoring of performance & ensure
repayment.
o. Preparation of different financial statements for timely
submission to Central Bank and other credit bureau.
p. Preparation and submission of audit compliance report.
q. Checking & maintaining of security documents.
r. Issuance & timely reversal of bank guarantee for work order.
s. Issuance of Documentary Credit.
t. Checking of Export & Import documents.
u. Reimbursement of foreign documentary payment.
Expertise:
1. Develop and introduced the investment portfolio of pubali bank.
2. Developed new investment- saving products.
3. Different Project Loan Financing, Lease Financing of Capital Machinery
& Equipment for corporate company.
4. Different Small & Medium Business (SME) Loan.
5. Syndicate financing for large type of project/factory.
6. Consumer finance for household durable items.
7. Work Order financing for different types of government
contract.
8. Import & Export business and Documentary Credit related works
according to ICC publication No. 600.
9. Inward & Outward Remittance related works.
10. Issuance of bank guarantees favoring designated company
on behalf of client.
11. Follow up, Monitoring & ensure of repayment.
12. Overall customer service with entire satisfaction of
valued customers.
13. Passion for gaining personal relationships with clients.
14. Business Valuation.
15. Financial strategic and planning.
16. Cross-financial team leadership.
17. P & L management.
18. Financial statements.
19. Bank reconciliation.
20. Crystal reports and spreadsheets.
Academic Background:
? Masters of Science -Secured CGPA 3.65 from University of Chittagong,
Bangladesh.
Subject: Statistics (Thesis Group) .
Major Courses - Method of Statistics, Sample Survey, Theory of
Probability & Probability Distribution, Design of Experiment, Demography.
? Bachelor of Science -Secured CGPA 3.65 from University of Chittagong,
Bangladesh.
Subject: Statistics.
Major Courses - Fundamentals of Statistics, Fundamentals of Probability,
Fundamentals of Probability Distribution, Numerical
Statistics, Bio-statistics, Fundamentals of Micro Economics, Fundamentals
of Macro Economics, Econometrics, Regression Analysis, Mathematics,
Sociology.
Educational Equivalent in USA:
( High School Diploma & Bachelor's Degree in Statistics.
(Total Number of Semester Credits 130.0
( Overall GPA= A (3.65)
Language & Computer Knowledge:
Written and Oral communication skills in both English and Bengali.
Basic computer literacy (MS-Word, MS-Excel, Power Point, SPSS) and
different types of Banking Software.
Special Achievement:
I got special increment, bonus benefit and appreciation letter for
outstanding performance in banking business.
Training Achievement:
i) "Foundation Course of Senior Officer" has been completed from
Bangladesh Institute of Bank Management.
ii) Successfully completed Training of "Foreign Exchange Transaction &
International Trade Financing."
iii) Participated on workshop of "CIB (credit information bureau) reports"
to Central Bank.
iv) Participated on workshop of "Collection of Credit Report" for import
business.
v) Participated on workshop of "Lease Financing of Capital Machinery &
Equipment".
vi) Participated on workshop of "Money Laundering".
vii) Participated on workshop of "Credit Risk Grading Analysis".
Extra Curricular:
Organized a Departmental seminar on "Diseases Analysis of Adult People:
Socio-economic and Demographic Perspective" in 1995-1996.
Organized a Departmental Sports Program in 1995-1996.
I was a member of BNCC in 1995-97 in University of Chittagong,
Bangladesh.
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