Customer Service Supervisor

Nickia Hughes

**** ***** ****** MONTGOMERY, AL **110* 334-***-****

Pursuing employment in which I can utilize my clerical and administrative expertise and

provide an employer with my diverse skills and knowledge.

SUMMARY OF QUALIFICATIONS

Types 35 words per minute

Sales associate and customer service representative for two years

Capable of multi-tasking and rapid, swift, problem resolution in the work place

Accustomed to working with Microsoft Word, PowerPoint, etc.

Clerical Assistant for two years

PROFESSIONAL EXPERIENCE

Sales Floor Associate July 2010- Present

Target Montgomery, 2576 Berry hill Road, Montgomery, AL 36117

Supervisor: Marketa Thomas334-***-****

Responsibilities: Assist customers; make the shopping experience for target guests a one to remember.

Also provide cashier assistance whenever necessary and some light re-stocking.

Cocktail Waitress Sept.2008- Apr. 2009

Riverside Casino * 100 River Oaks Drive, Wetumpka, AL 36092

Supervisor: Keith Bryan 334-***-****

Responsibilities: Served alcoholic and non alcoholic beverages to all casino guests. Also provided a high

level of customer service to all guests.

Clerical Aide Oct. 2007- Aug. 2008

Alabama State House* 11 South Union St., Montgomery, AL 36130

Supervisor: Shawn Missildine 334-***-****

Responsibilities: Worked in the law library sorting and scanning past inmate criminal files for the

Attorney General. Boxed the files that did not get archived and helped relocate the files to the new

location. Also performed some basic clerical duties.

Clerical Aide Nov. 2006 – Apr. 2007

Alabama Medicaid Agency * 501 Dexter Avenue, Montgomery, AL 36104

Supervisor: Gloria Wright 334-***-****

Responsibilities: Worked in the patient first department entering newborn patient information into

Medicaid’s database. Received all of the office incoming mail and sent out all of its outgoing mail;

answered the phone and when necessary took phone messages for some office personnel. Organized files

cabinet and kept the supply room fully stocked to make sure to office was functional at all times.

Cashier Sept. 2006 – Nov. 2006

Food World * 4896 U.S. Highway 231, Wetumpka, AL 36092

Supervisor: Sam Anderson 334-***-****

Responsibilities: Cashed out all customer purchases, provided the utmost levels of customer service and

also performed some light re-shelving.

Hostess June 2006 – July 2006

Ruby Tuesday’s * 6970 East Chase Parkway, Montgomery, AL 36117

Supervisor: Hollis Ranson 334-***-****

Responsibilities: Greeted every guest that came into the restaurant and seated them.

In-Store Marketing Associate May 2005 – Feb. 2006

Sears, Roebuck and Co. * 1500Eastdale Mall, Montgomery, AL 36104

Supervisor: Alberta Lewis 334-***-****

Responsibilities: Worked as a pricing associate setting up the store ads and making price corrections to

the store’s merchandise. Set up the store décor with season change and also aided in other departments

when needed.

Sales Associate May 2003 – Sept. 2005

Wal-Mart Super Center * 4538 U.S. Highway 231, Wetumpka, AL 36092

Supervisor: Sandy Osborn 334-***-****

Responsibilities: Worked in Wal-Mart’s deli slicing meats and cheeses, took food orders from customers

and also prepared the orders. Prepared foods to keep in the hot case and also served the guests.

Food Preparer June 2002 – Aug. 2002

Chester’s Chicken * 2585 Cong. W.L. Dickinson Drive, Montgomery, AL 36109

Supervisor: Sherry Smith 334-***-****

Responsibilities: Prepared food for customers operated the cash register and cleaned the facilities

according to company standards.

EDUCATION

Robert E. Lee High School* Montgomery, AL – Diploma 2002

Alabama State University* Montgomery, AL – August 2002-May 2008

References

Barbara Evans – Self- Employed Entrepreneur – 334-***-****

Carmen Boyd- Certified Nursing Assistant- 334-***-****

Celita Ware- Certified Nursing Assistant- 334-***-****

Salary Requirement: $9 per hour or negotiable

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