Customer Service System Administrator

Sandra K. Tate

*** *. *** ***.

Kankakee, IL **901

Cell: 810-***-****

Email: *******@****.***

OBJECTIVE: I want to help people solve problems. I enjoy

customer service and helping others

learn something new.

Skill Summary:

. Executive Administrative Secretary for a law firm

. Strong information technology expertise and

outstanding customer service skills.

. Significant experience in supporting application

software and operating system software.

. Seasoned instructor, adept with all levels of

learner background and experience.

. Experienced in PC hardware repair, upgrades, and

configuration.

. Strong background with support and maintenance of

Blackberry and handheld devices,

telephony systems, printers, copiers, and faxes.

Work History:

May 2006 - June 2010: I.T. Coordinator for Vista Maria,

Michigan's largest non-profit

child welfare agency for girls and their families.

End-user desk side support for 180 users of Microsoft

XP, Vista and 2000, and

Microsoft Office Suite versions 2000 through 2007.

. Hardware troubleshooting and repair for 150 desktop computers.

. System administrator for 6 Microsoft-based enterprise servers

including maintenance of Active Directory accounts for 250 users

and groups.

. Blackberry PDA enterprise implementation and support.

. System administrator and 1st level support for enterprise

software systems Great Plains Dynamics, Raiser's Edge, Paychex,

and NOVAtime.

. Support for the agency's fleet of Hewlett Packard 9040

printer/copier/fax devices.

. Telephone equipment support (moves, adds, changes) for 225 users

of Nortel system.

. Development and presentation of end-user training.

May 2005 - May 2006: Broe Rehabilitation Services

. Taught computer software skills to developmentally

disabled clients.

. Tutored clients on computer hardware

troubleshooting and repair skills.

. Webmaster for Broe Choir website.

June 2003 - August 2005

. Executive Secretary for law firm

. Schedule, legal documents, fax, calendar,

appointments, contacts, travel, etc

September 2003 - Present: C.A.R. (Computer Assisted

Resource Training) Novi, Michigan

. Teach Computer Literacy and Web Design to adult community

education students.

Education: Cleary College, BA in Business, 3.78 GPA

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