Sales Customer Service
Resume:
**** ******* **., *********, ** *****
951-***-**** **********@***.***
Kathe l Whitlock
objective
Obtain a position within a company that provides true career
advancement opportunities.
SUMMARY OF QUALIFICATIONS
14+ Years Retail Experience in the electronics field. Fields
specialized in include Computer Sales, Wireless Technology,
Photo and Technical Support. Provides excellent customer
service, handled escalated customers, and trained employees
on new technology. Required to submit weekly reports,
audits, and schedules while maintaining sales and controlling
shrink.
Work of experience
Mar 2006 - Nov 2009 Flextronics Irvine, CA
Field Team Supervisor
1. Technical Support Manager - Supervised nine (9) Customer
Service Techs (CST). Responsible for assisting line level
technicians with sales quotas, technical troubleshooting and
providing customer service. Responsible for writing monthly
schedules while assuring the Verizon Wireless Store was
staffed with adequate technical personnel. Required to
submit weekly reports including overtime reports, field
replacement unit audit for accuracy and sales reports.
2.
3. Aug 1995 - May 2006 Best Buy Riverside, CA
4. PC/HO Supervisor
5. Managed 15+ employees, both full and part time. Responsible
for creating weekly schedules, training associates in
computer sales techniques, maintaining a low level of
shrinkage within the computer department, maintain a
competitive sales environment, disciplinary actions when
required.
6.
7. TOP GUN AWARD WINNER - SANTA BARBARA, CA
8. COMPUTER ACHIEVERS CONTEST WINNER, ORLANDO, FLORIDA
9. COMPLETE SOLUTIONS CONTEST WINNER, ORLANDO, FLORIDA
EducatioN
COMPUTER LEARNING CENTER 1980 COMPUTER PROGRAMMING
CERTIFICATE
LA PIERCE COLLEGE 1977 - 1980 ELECTRONICS
SANTA ANA COLLEGE ADMINSTRATION OF
JUSTICE
MANAGEMENT COURSES - DDI ( DEVELOPMENT DIMENSIONS
INTERNATIONAL)
Extracurricular activities
Merchandise Manager for the Ramona Dynasty Marching Band
2004 - 2008
REFERENCES
Available upon request
Contact this candidate