Customer Service Administrative Assistant
Resume:
LINDA ESPINOSA
**** ******** ****** . *******, ** 95355 . *******.********@*****.*** .
OBJECTIVE
Seeking a job with a company that offers competitive compensation and
benefits, as well as opportunities throughout the organization
SUMMARY of QUALIFICATIONS
A seasoned Administrative, HR Assistant, Payroll Clerk, Office Manager, and
Customer Service Representative professional with over 20 years of
experience in the distribution, manufacturing and construction industries.
Possess analytical, customer relations and communication skills, ensuring
that all employees and customers receive support needed to complete their
jobs efficiently and effectively.
PROFESSIONAL EXPERIENCE
DOMINION BUILDING PRODUCTS/DSS West, Ceres, CA
September 2004 - December 2008
Administrative, HR Assistant/Customer Service Rep
Provided Administrative, HR and Customer Service for employees, customers,
vendors, and shipping companies. Completed administrative quality assurance
reviews. I handled phones, filing, HR employee files and payroll
timekeeping. Processed shipping/freight orders, freight claims, BOL, sales
orders, A/P & A/R, invoicing, billing corrections, purchase orders, while
supporting sales, production, distribution and manufacturing areas.
. Ensured Dominion Building Products and DSS West customer orders were
entered and received on-time and accurately resulting in 98% customer
satisfaction
. Maintained and updated all employee files as requested and authorized
by the Human Resource Department resulting in 100% accuracy
. Maintained accurate office procedures ensuring that production and
service areas were effectively categorized and scheduled
. Administered office accounting process ensuring 95% accuracy rate of
billing, invoicing, purchase ordering, A/P & A/R and all accounting
corrections
. Provided receptionist duties resulting in strong internal and
external customer satisfaction in call fielding, customer service,
problem solving and conflict resolution
STILES CUSTOM METAL, Ceres, CA
September 2000 - September 2004
Administrative Assistant/Receptionist
Provided administrative assistant duties in the form of document
proofreading/editing, shop color coded copies for production, office
accounting services, receptionist duties such as phones, filing, and
customer service, incoming/outgoing mail, shipping/carrier services and
other misc. duties.
. Maintained and updated labels and fire rating records for various
hollow metal doors and frames, resulting in accurate client orders and
government compliance
. Ensured customers fielded to appropriate project managers resulting
in effective client relations and production
. Provided necessary information and calls to project manager for
quoting to customers in a timely manner resulting in higher levels of
customer satisfaction and production orders
. Collaborated with sales representatives to determine appropriate
customer needs and orders resulting in high levels of quality service
. Provided receptionist duties resulting in strong internal and
external customer satisfaction in call fielding, customer service and
problem solving
QUALITY CONTROL INSPECTION, Modesto, CA
June 1995 - September 2000
Administrative Assistant/Office Manager
I provided administrative support to all the construction inspectors, lab
technicians and engineers. Generated construction quality assurance
reports, maintained all geological files to ensure compliance with the
city, county and government facilities, processed invoices and collections
while handling various receptionist duties such as; phones filing and
customer service.
. Interpreted engineer construction report write-ups resulting in a
clear, concise and standardized report writing
. Rewrote and typed geological investigation reports to ensure
compliance with city, county and government standards and procedures
resulting in 100% customer satisfaction
. Updated records to comply with city, county and government coding
resulting in 100% accuracy
. Processed and maintained invoices and collections resulting in an
efficient and accurate office accounting system
. Provided receptionist duties resulting in strong internal and
external customer satisfaction in call fielding, customer service,
problem solving and conflict resolution
TECHNICAL SKILLS
MS Office . AS400 . Lotus Notes . Excel . QuickBooks . Bank Deposits .
Microfiche . Data Entry . Peachtree Payroll . Multiple Phone Lines . 10-Key
. Internet Explore . Collections / Skip Trace . Cash Handling . Inventory
EDUCATION
Rockhurst University - Mastering the Essentials of Human Resources -
Certificate of Completion - 2008
Stanislaus-Tuolumne-Mono Regional Occupational - Computer Skills -
Certificate of Proficiency - 1991
Grace Davis High School - Modesto, CA - 1969
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