Customer Service Manager

Randy Morrell

* ******** *****, ********, ** ****2

Phone: 203-***-**** E-Mail: *****.*******@*****.***

OBJECTIVE:

To secure a warehouse operations position that will utilize my extensive

skill set and allow for further professional development

SUMMARY:

. 25 years of progressive experience in warehouse operations, shipping,

receiving and inventory control

. Knowledge of manufacturing/technology, fulfillment services, wholesale

pharmaceutical distribution, and sporting goods industries

. Skilled in developing and implementing programs that offer high levels of

service on a cost effective basis

. Strong motivational and managerial skills that produce quality results

EXPERIENCE:

Publishers Circulation Fulfillment, Inc

Madison, CT

Assistant Distribution Manager 2009 -

Present

. Manage the daily operation of the distribution center.

. Oversee the printing, review and distribution of daily mail in advance of

operations.

. Supervise the unloading of delivery truck, ensuring receipt of the proper

quantities of all newspapers and other products, as applicable.

. Oversee the accurate distribution of copies to independent contract

carriers. Manage the communication of complaints or delivery requests to

independent contract carriers on a daily basis (including a daily review

of the previous day's complaints.

. Prepare the weekly route settlement to ensure proper payment to contract

carriers for services rendered.

. Show geographic territory to new independent contract carriers, including

route assimilation.

. Recruit, interview, hire and train the distribution center support staff.

. Follow up to resolve all customer complaints and requests.

. Manage the geographic territory to ensure the best possible delivery

service in the most cost-effective manner.

Emerson Process Management Watertown, CT

Shipping and Receiving Supervisor, Stockroom Supervisor 1999 -

2009

. Managed the day-to-day operations of all Traffic Management and Receiving

activities

. Supervised the material packaging functions to ensure process met

industry standards and best commercial practices.

. Established and maintained production and quality standards within

shipping and receiving departments.

. Enforced building safety standards and the efficient operation of all

equipment

. Ensured maintenance of proper levels of stockroom inventory, requested or

performed cycle counts, and maintained proper inventory levels for all

cell locations including locations outside of the stockroom.

. Interviewed prospective employees, recommended new hires, provided

training for new employees and administered performance rating standards.

Task Force Management, Inc. - Peter Paul

Waterbury, CT

Supervisor 1998 - 1999

. Supervised warehouse and production activities assigned to Task Force

Management resources

. Conducted skills assessments, trained and developed staff members,

coordinated staff needs with Peter Paul management, and managed resources

to achieve shift goals

. Maintained staffing levels requested by Peter Paul

Fosdick Corporation Meriden, CT

Supervisor 1997 - 1999

. Maintained efficient warehouse operation through management of shipping

and receiving activities

. Provided specialized customer service for key customer account, which

required frequent telephone contact with client on a daily basis

. Ensured maintenance of proper levels of warehouse inventory, requesting

or performing cycle counts, and maintaining inventory-tracking systems

for multiple warehouse locations

McKesson Drug Company Delran, NJ

Warehouse Supervisor 1991 - 1996

. Maintained efficient and cost effective operation of warehouse,

receiving, shipping and delivery activities

. Supervised staff of up to 55 employees in warehouses operation

. Established and maintained distribution center production and quality

standards

. Enforced building safety standards and ensured efficient operation of all

equipment including state-of-the art automated work management system.

. Participated in staffing and personnel management processes

. Completed operating production reports and initiated plans to improve

productivity where needed

Herman's Sporting Goods Newington, CT

Manager, Shipping and Receiving 1990 - 1991

United States Coast Guard

New London, CT

Shipping and Receiving Clerk, Military Storekeeper 1982 -

1990

EDUCATION:

Lane College; Bachelor of Science - Business

Jackson, TN

PROFESSIONAL DEVELOPMENT:

Proper Handling of Hazardous Wastes - Emergency Response -Training

Certificate 2009

Department of Transportation Hazardous Materials Regulations HM-8 -

Training Certificate 2008

Lean Manufacturing Principles and Methodologies

2008

Kaizen Continuous Process Improvement training

5S Training

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