Software Active Directory
Resume:
HIEN NGUYEN **** E. Palm Ave.,
Orange, CA *****
Cell (714)
********@*****.***
EDUCATION & TRAINING
California State University, Fullerton - Fullerton, CA
BA in Business Administration, concentration in Information Technology,
June 2004
- GPA in major: 3.8, Multiple Dean's List
Related coursework:
Basic and Advanced Computer Science courses - Pascal, C++, Visual
Basic.NET, & Unix.
EXPERIENCE
Eugene Burger Management Corporation (EBMC) - Santa Ana, CA
Computer Technician, 2/04 to 06/08
. Serve as the initial point of contact for resolution of
desktop/network-related problems.
. Solo support and maintenance of the Santa Ana office and the entire
Southern California properties that include over 50 properties.
Travel to properties that require on-site service and maintenance.
. Troubleshoot, research, diagnose, document, and resolve technical
issues surrounding Windows 9x/Me/2000/XP, networks, office suites, e-
mail, Internet connections, and hardware/peripherals.
. Troubleshoot hardware/software problems - Including customized
financial/management software . Problems include
detection/replacement of faulty hardware, network issues, hard drive
corruption, damaged software, DOS-related problems, virus/spyware/worm
removal.
. Design and create wired/wireless networks for small offices - Setup
internet, file, and print sharing, network optimizations, and creating
efficient network designs, Setup Active Directory.
. Installation and configuration of new hardware/software - New
computers, servers, and networks (Novell). Backup/Restoration of data
and hard drive transfers to new systems. Burn-in tests and
optimizations.
. Maintain custom database. Data Entry speed 9000kpm, Typing 60wpm
. Provide technical support to all users on-site, remotely, and over the
phone.
Recognitions:
. Employee of the Month - Earned a reputation for quickly responding to
trouble tickets, prioritizing user requests, and resolving complex
issues. Successfully resolved hundreds of issues monthly.
VendorPro - Orange, CA
Internet Marketer, 6/02 to 11/02
. Browsed the Internet for new products, such as games, furniture,
jewelry, music, crafts, etc.
. Communicated with creators of these products to use VendorPro as a
tool to help them put their products into large retail stores, such as
Walmart, Target and K-mart.
. Maintained custom databases of clients, products, and retailers.
. Maintained and updated lists of contacts to prevent spamming of e-
mails.
KEY SKILLS
Technical: Hardware/software troubleshooting, technical/user support, PC
building/configuration, networking administration, remote access.
Organizational: Fast learner with little instructions and supervision,
excellent written and verbal communication skills, listen and take
directions very well, emphasis on detail, efficiency, and problem solving.
COMPUTER EXPERTISE
Skill Name Skill Level Last Used /
Experience
Hardware/Software Troubleshooting Expert
Currently used / 10 years
LAN/WAN Configuration Expert Currently used / 7
years
Networking Administration Intermediate Currently
used / 4 years
Technical/User Support Expert
Currently used / 7 years
PC Building/Configuration Expert Currently
used / 7 years
Remote Access Intermediate Currently
used / 4 years
Router/Hub Configuration Intermediate Currently
used / 4 years
Windows 95/98/Me/XP/Vista/7 Expert Currently
used / 10 years
Windows NT/2000-3 Servers, Active Directory Intermediate
Currently used / 3 years
Mac, Unix, Linux Beginner Currently used / 3 years
Wireless Networking Intermediate Currently
used / 5 years
Visual Basic .NET, C++, ASP, VB Script Intermediate 5 years ago /
3 years
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