Manager Customer Service
Resume:
VONDA K. MAPP
Phone: 317-***-**** **** Old Barn Ct,
Indianapolis, IN 46268 E-Mail:
*.****@***.***
Profile Organized, analytical, self-motivated, and highly adaptable to
diversity
Strong in procedure development, implementation and grant
research/writing
Proven ability to create and manage a results-oriented team
Willing to work outside the defined job scope to help meet
business needs
Fortune 500 experience in the healthcare and finance/insurance
sectors
Maintained an Indiana Insurance license (June 2000 to August
2008)
Education Indiana Institute of Technology - Ft. Wayne, IN - BSBA, Human
Resources Management
Ball State University - Muncie, IN - Associates of Arts General
Studies
Experience
Whitfield State Farm Agency - Indianapolis, IN
3/08-8/08
Office Manager/Insurance Agent
Licensed P & C insurance sales agent. Handled a multi-line
phone system and assisted any walk-in customers. Scheduled
meetings and PR affairs for agency owner. Managed office duties
including payroll and some interviews. High attention to detail
required, ability to multi-task, and ability to meet deadlines
and goals monthly.
SAFECO Insurance Company - Indianapolis, IN 2/00-
10/05
Policy Services Property & Casualty Agent
Licensed P & C Agent. Underwrote new business policies, input
endorsements, quotes, and provided coverage counseling.
Management of claims processing, servicing and settlement, bill
payments, inquiries and account breakdowns/adjustments, and
explained applicable coverage. Assisted agents with Safeco new
business automation and technical services. Utilized effective
problem solving skills while assisting insured clients, agents,
claimants, and vendors. Assisted new and existing team members
on new workflows and procedures.
Indianapolis Neurological Associates - Indianapolis, IN
1/99-2/00
Assistant Office Manager
Master scheduler for all patients and/or business relations.
Solely responsible for A/P, A/R, in-house collections, lockbox
deposits and other financial transactions. First assistant to
the physician with emphasis on tracking of all physician-
credentialing requirements. Experienced in preparing grant
proposals and special events coordinating.
American United Life Insurance Co. - Indianapolis, IN
7/97-9/98
Group Services Specialist
Serviced and set up new business accounts for life and
disability group insurance. Responsible for evidence of
insurability on necessary insured's. Assigned to special
research and problem solving for agents and regional marketing
representatives. Kept contact relationships with insured's and
maintained employers' accounts.
EFS Services, Inc. - Indianapolis, IN 9/95-
7/97
Claims Processor
Processed and maintained Federal Education Loans. Reconstructed
loan history from disbursements until default period expired.
Obtained in-depth knowledge in claims processing, calculating
simple interest, and the rules and regulations governing the
Federal Education Loan Program.
MCI Small Business Markets - Atlanta, GA 3/95-
10/95
Customer Service Professional
Installed and serviced small business accounts averaging up to
$30,000 per month in service. Educated clients and other
department staff on account activity and product use. Provided
operational assistance with in-house software while maintaining
at least 96% sales percentage monthly. Utilized CRT/PC, ACD 800
and Aspect Phone Systems.
Saint Vincent Hospital - Indianapolis, IN
1/94-3/95
Pathologist Assistant
Promoted from Telemetry Technician within months of hire date.
Monitored and interpreted EKG's for Cardiology Care Unit.
Assigned testing for surgery patients. Assisted in the
performing of autopsies for the hospital morgue.
Special Skills
Proficient in all Microsoft programs, Windows2000, 03,07, Excel,
PowerPoint, Access, Visio, Lotus Notes and Outlook . Typing
speed: 50-60 wpm. Experience in AS 400/800 and Aspect phone
systems. I have the ability to take training to apply it to
real job situations and enjoy training and teaching others.
References
Christopher Lloyd
Policy Services Unit Manager
Safeco Insurance Company
*
Tonya Glaspie
NER Commercial Underwriter
Safeco Insurance Company
*
Daneen Lewis
Gold Services Representative
Safeco Insurance Company
*
Ross Whitfield
Whitfield State Farm Agency
Agency Owner
Contact this candidate