Customer Service Assistant

PRISCILLA STREETER *** E. Quincy, Riverside, IL **546

******************@*****.*** Cell 773-***-**** HM 708-***-****

OBJECTIVE

I look to obtain a stable position that I can utilize my Customer Service and/or leadership skills. I

have over ten years of Customer Service experience and I possess the key skills to provide 100%

customer satisfaction and they are; Apologizing, Empathizing and Assurance.

PROFESSIONAL EXPERIENCE

Good Samaritan, Lombard, IL

Customer Service/Dispatcher 08/16/2010 to

present

23 Take various types of incoming calls into the hospital

24 Input confidential patient information into tele tracking system for transporters

25 Create accurate Service Tickets for maintenance & housekeeping

26 Paging doctors overhead

27 Managing fire panel for Fire Dept.

28 Responsible for proprietary information on a daily basis

Wage Works, Third Party Billing Healthcare Administrator Lombard, IL

Customer Service – Team Leader (COBRA) 09/2006 to 08/2009

29 HIPPA Certified

30 Answered over 150 calls daily in call center.

31 Assisted callers with insurance concerns, such as, Health, Dental, Vision, FSA’s, Commuter

Passes & retiree accounts.

32 Maintained working relationships all customers, such as, Comcast, XO Communication &

Bank of America.

33 Maintained working relationships with insurance companies, such as, VSP, United

Healthcare & BCBS.

34 Assisted customers with escalations calls that required supervisory assistance.

35 Team Lead (Monitored calls, trained & developed new & existing employees).

36 Enhanced data entry skills.

37 Accounts Payable (Assured that all payments have been posted to the accounts accurately).

38 Provided troubleshooting and resolved system problems.

39 System experience includes, TBILL, TRAVIS, WEBCOBRA CISCO

Kangaroo Corner, Child Care Center Forest

Park, IL

Teacher’s Assistant 03/2006 to 09/2006

40 Read to children daily & prepared meals.

41 Provided a sense of security for the children by sitting with them until they fell asleep

42 Maintained a clean environment by cleaning after the children

43 Provided Administrative Assistance (Assigned homework, filed paperwork & collected

payments)

Mullermist Irrigation, Broadview,

Illinois

Assistant 01/2004 to 08/2005

44 Creating, Faxed & Filed invoices & Inputted cash receipts for daily invoices.

45 Scheduled new appointments.

46 Picked up permits from various villages.

47 Created contract proposals.

48 Took daily deposits to the bank.

H & R Block, Income Tax Service Chicago,

Illinois

Receptionist 01/1994 to

04/2004

49 Answered up to 100 calls, daily, in a call center environment.

50 Scheduled appoints with clients.

51 Collected fees from customers when necessary.

52 Input client information into computer, copied tax returns and printed IRS checks.

Elmhurst Center for Health, Elmhurst,

Illinois

Admin Assistant (Emergency Call Center) 1998 to 1999

53 Utilized good listening skills & compassion on each call.

54 Daily computer entry of proprietary patient information.

55 Scheduled appointments for doctors.

56 Collected payments.

Contact this candidate