Customer Service Manager

KATHLEEN P FOGELQUIST

Email ***********@*****.***

*** ***** **. *** **

Springfield Mass 01105

413-***-**** home

860-***-**** cell

Objective:

To gain a position in an established company that will utilize my

experience and give me the opportunity to learn new skills.

Employment History:

Innovation First Notice; Springfield, MA October 2009 to

January 2010

Claims Representative - Short-term employment

Responsibilities included Data Entry of insurance claims including all line

of business, customer service and handling large incoming call volumes.

National Website Strategies; Phoenix, AZ May 2006 to June

2009

Call Center Operational Support

Responsibilities included customer service, handling large incoming and

outgoing call volumes (to include phones sales) and completed Data Entry of

information.

Ruby Tuesdays; Fayetteville, NC January 2005 to April

2006

Manager Trainee

Responsibilities included customer service, scheduling employees for shift

coverage, managing front-of-the-house operations. Involved lifting,

bending, carrying and standing and being on feet most of the shift.

Arby's/RTM; Wilmington, NC January 2002 to July 2004

Manager

Handled daily operations, opening and closing, duties such as scheduling

employees for shift coverage, customer service and daily food preparation.

Quality and Quantity Control, ordering food and paper products and ensuring

distribution of labor to maintain company guidelines. Involved lifting,

bending, carrying and standing and being on feet most of the shift.

Papa John's Pizza; Fayetteville, NC January 1999 to

January 2002

Store Manager

Oversaw daily store operations, verified and kept records of deposits,

inbound and outbound deliveries. In charge of hiring employees to create a

strong team of support staff. Responsible of inventory and product ordering

to ensure the quality of food items were up to company standards. Oversaw

the opening of new store, which included staffing, area mapping, inventory

and ordering necessary equipment for store functions. Involved lifting,

bending, carrying and standing and being on feet most of the shift.

US Army; Fort Bragg, NC January 1992 to January

1996

Mobile Subscriber Equipment Transmission Systems

Active duty specializing in communications. Duties included going out to

sites with vehicle, setting up communications satellite, burying cable,

lifting equipment weighing up to 110 1bs. Required a great deal of physical

stamina, bending, squatting, etc.

Honorable discharge. ** Received Army Achievement Medal for going above and

beyond the call of duty.**

Kaplan University

Currently studying for my associates in Applied Science for medical office

management.

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