Customer Service Sales

JEFFREY GOLDBERG

** ********** *****

Cincinnati, OH 45241

513-***-****

********@*******.***

OBJECTIVE

Customer Service

HIGHLIGHTS OF QUALIFICATIONS

Self-motivated, mature, focused and persistent.

Successful in mastering skills through hands-on experience.

Effective working alone and as a cooperative team player.

Committed to achieving high customer satisfaction at all times.

Ability to adapt quickly to new situations.

RELEVANT WORK EXPERIENCE

SALES AND CUSTOMER SERVICE

Call Center Representative, Spherion (Cincinnati, OH) 01/2009-06/2009

Beverage Server, DNC Sportservice (San Diego, CA) 02/2007-08/2008

Beverage Server, Centerplate (San Diego, CA) 08/2001-12/2006

Order Processor, Hireground Personnel (San Diego, CA) 02/2005-05/2005

Call Center Representative, Sutherland Group (San Diego, CA) 01/2002-04/2002

• Provided first rate service to high-volume of demanding customers during national sports events.

•Addressed customer objections and efficiently resolved conflicts.

• Supported co-workers in team efforts to meet all service and sales objectives.

• Participated in weekly meetings and adhered to strict corporate policies and procedures.

TECHNICAL SUPPORT/CALL CENTER

Desktop Technician, Hewlett Packard (Kemtah Group) (San Diego, CA) 02/200*-**-****

Support Technician, CCC Communications (San Diego, CA) 06/2002-12/2002

•Imaged and installed computer software and hardware, wireless networks and LANs.

• Responded to customers’ technical issues using careful listening and giving patient instructions.

•Performed upgrades, installation of software and drivers and essential desktop troubleshooting.

• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group

Policies.

• Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware

peripherals like printers modem, etc.

• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring

security templates as per need.

• Assisted on on-site visits and hardware troubleshooting and local system upgrades.

EDUCATION

Associate of Science Degree, Computer Applications and Networks - Coleman College (San Diego, CA)

Associate Degree, General Major: Computer Science and Business Classes- Grossmont College (El Cajon, CA)

TECHNICAL SKILLS AND TRAINING

Cisco Academy (San Diego Career Center) 08/2002

PERL and CGI Scripting (San Diego Career Center) 08/2001

Microsoft Office Suite Java Oracle PL/SQL Linux Redhat

PERL Programming Frontpage TCP/IP Cisco Routers

~ REFERENCES AVAILABLE UPON REQUEST ~

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