Customer Service Health Care

Angela L. Webb

973-***-****

********@*****.***

GOALS: Looking for a Challenging position that will utilize acquired Customer

Service expertise and management experience.

EDUCATION: Fairleigh Dickenson University 1978 – 1980

Major :Business Administration,Communications Paramus, NJ

EMPLOYMENT:

Customer Relations Coordinator 2004 – 2009

Cablevision/ Spherion (Media Communications/CS Dept.) Newark, NJ

1 Entrusted with the most complex customer service issues, as a result

2 exceptional ability to promptly resolve concerns, satisfy customers.

1 Prorating Billing & Courtesy Credit due to service interruptions

3 Opened trouble tickets due to service outages

4 Troubleshoot video equipment

5 Schedule technicians for repairs

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Communications Operator 1997 – 2003

Proskauer Rose LLP (Law Firm) New York, NY

1 Managed cell phone Accounts for Attorneys

2 to include activation of new cell phones

Domestic and International

Schedule conference room bookings

3 Served as spokes person for employee Morale Committee

Telecommunications Coordinator 1985 – 1996

Irvington General Hospital (Health Care) Irvington, NJ

1 Supervised staff of 20 employees

2 Managed SEIMENS SATURN II E System

3 In charge of all phone installations, moves, adds, changes

4 entrusted with overall satisfaction of physicians and patients,

5 Verizon, AT&T Accounts, Scheduling and Payroll

6 Department and Capital Budget

Skills:

1 Proficient in the use of MS Word & Windows Applications

2 Excellent communication, interpersonal, organizational,

and leadership skills

3 Proficient in use of IDA

4 Quick Learner able to grasp new ideas, concepts and methods

References furnished upon request

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