Sales Manager

MASHA NORTON

*****.******@****.***

Fountain Valley, CA

92708

949-***-**** (cell)

SUMMARY

Proactive individual with extensive experience in the retail, medical and

financial service industries with proven ability to assess client needs and

effectively promote and sell goods and services. Motivated and ambitious

with strong work ethic and excellent interpersonal communication,

relationship management, and presentation skills. Bilingual

(English/Russian).

CAREER HISTORY

EXPERIAN, Costa Mesa, CA 2007 - 2009

Global information services company, dedicated to providing the vital data

needed to help organizations and consumers make critical commercial and

financial decisions.

Project Analyst

Extracted and analyzed data from one of the world's largest databases per

complex client specifications. Performed thorough data integrity

evaluation.

. Managed aggressively-scheduled projects from inception to completion,

ensuring the timely delivery of high-quality data to the client.

Recognized by management, clients and partners for outstanding quality

of customer service.

MEDICAL OFFICE OF DARREL HOPKINS, D.O., Santa Ana, CA 2006 - 2007

Medical Office Assistant

Key administrative role in a growing concierge medical practice

. Consistently and effectively planned and implemented marketing and

advertisement programs that helped dramatically expand patient base.

. Acted as liaison between patients and staff to address and resolve

problems, inquires and concerns

. Commended by patients and relatives for understanding and

compassionate manner when dealing with stressful and problematic

situations.

. Scheduled appointments and registered new patients

. Screened and prioritized a high volume of calls

. Oversaw medical records management, insurance claims and billing,

ordered medical supplies and materials

. Confirmed and accelerated high volume of pharmaceutical orders.

KARIZMA, Corona Del Mar, CA 2005 - 2006

Store Manager

Hired to enhance sales for under-performing clothing store

. Held full profit and loss responsibility for daily operations, sales

planning, inventory management, product promotions and visual

merchandising.

. Delivered a sales gain within a few months which enabled store

(previously operating at loss) to achieve its sales goal

. Consistently exceeded monthly sales plan for the store by 25%-40%.

. Promoted from sales representative to store manager with 3 months of

employment

MARIE BOUTIQUE, Newport Coast, CA 2003 - 2005

Store Manager

Managed daily operations for a fashion forward luxury European boutique

. Demonstrated high level networking skills required to capture high

profile clientele

. Managed sales personnel by overseeing all aspects of hiring, training,

payroll and employee development.

. Consistently achieved sales quotas

. Instrumental in designing flyers, mailers and creating store

advertising and marketing promotions and off-site special events.

. Developed a successful system of personal client evaluation and

careful analysis of individual lifestyles which increased revenues

. Maintained up-to-the-minute knowledge of industry trends and product

lines, researched competitor's selections.

. Created a large repeat client base and maintained a high degree of

customer satisfaction through top notch personal service

. Personally redesigned floor layouts, interior store designs, window

and in-store displays, ensured creative merchandising.

FAIR ISAAC CORP., Irvine, CA 1994 - 2003

Leading provider of analytics and decision management technology

Programmer Analyst

Provided workers compensation solutions to the insurance industry in

accordance with standards and product architecture.

. Surpassed client expectations for product delivery by successfully

exceeding deadline requirements in zero-tolerance environment.

EDUCATION

Master of Science in Economics and Mathematics

Latvia State University, Riga, Latvia

Certificate in Programming

[pic]Computer Learning Center, Los Angeles, CA

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