Customer Service Sales

Angenetta Currie

**** ******* ***** *****

Memphis, Tn

abks2q@r.postjobfree.com

901-***-**** (C)

Objective: To obtain a professional career in the area of administration and customer service.

EDUCATION

1995-1997 Droughons College Memphis, TN

B.A., Business Administration

Summary of Qualifications

1. Customer service professional with five years experience responding to inbound calls or e-mails from plan participants.

2. I am hard working and able to effectively multi-task. Outstanding training, organizational, and communication skills.

3. Proficient in Microsoft Word, Excel, Access, Outlook, etc.

4. Typing 55-60 wpm, Internet, email, and all office equipment

Professional Experience

2006-2010 Trinity Note Services Memphis, TN

Customer Service Supervisor

Oversee training of customer service representatives

Insure all clients are well informed of accounts

Maintain weekly kronos for customer service representatives

Maintain potential client base within policy

2004-2006 Family Dollar Store Memphis, TN

Store Manager

Help increase Com. Sales by 30% of previous year

Control shrinkage to stay below target goal

Insure quality orders weekly to increase sales.

Insure weekly freight is processed within 24 hours

2000-2005

Thomson Group Memphis, TN

Customer Service Supervisor

Supervised 12 employees

Insured procedures were followed properly when handling customer calls

Handled incoming and outgoing calls dealing with escalated customer issues

dealing with customer product holds

Handled DreamWorks and Universal Accounts

Insured all customer inquiries were shipped by ship day deadline

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate