Customer Service Engineer
Resume:
Dayton, Ohio *****
Phone: (740) 703-
8996
Terrence Bagley Email:*******@*****.***-****.***
Qualification Highlights
. Detail-focused and results-oriented IT student with comprehensive
experience and continued training in system support, troubleshooting
and upgrading.
. Technology savvy self-starter adapting to new environments and new
technologies fluently.
. First-rate communication and collaboration skills to lead and work
with diverse groups.
. Dedicated, organized and analytical team member with a keen eye for
mathematical and problem solving skills.
. Strong relationship-building and communication skills with ability to
lead and motivate teams to maximize productivity.
Technical Expertise
Software: McAfee, Norton, Adobe, Acrobat, Dreamweaver, Flash, Photoshop
and Microsoft Office Suite.
Systems: Windows 2000/XP, MS/DOS, Mac/OS
Hardware: 3Com & NetGear Switches, Hubs, Laptops & Workstations (HP, Dell,
Micron, Compaq, IBM, Apple Mac). SCSI Modems, Network Cards, Memory,
Printers, Scanners and other peripherals.
Languages: HTML, Java
Networks/Protocols: TCP/IP, LAN/WAN, TELNET, VPN, TFTP, Ethernet
Education
ITT Technical Institute, 2010-Present
Major: Information Technology-Computer Network Systems GPA: 3.2
Courses include: Linux Operating System, Microsoft Network Operating
System, Network Technology and Service Integration, WAN Technology and
Application, Database Development, Linux System Administration, Network
Application Services and Security and Network Standards and Protocols.
Central State University, 1996-1999
Major: Manufacturing Engineer
Awards and Groups: Music Scholarship, Marching Band, Society of
Manufacturing Engineers
Belmont High School, Graduated 1996
Coursework: Computer Electronics
Professional Experience
Central State University, Wilberforce, OH
July2009-Present
Maintenance/Housekeeping
Maintenance duties to include: cleaning and sanitation; painting; replacing
and repairing fixtures; patchwork; tile work; plumbing and other
miscellaneous repairs.
. Efficiently complete all requests and work orders immediately and on-
demand
. Remain flexible when given assignments outside routine
. Assure all tasks are done efficiently and correctly
. Evident organizational skills in all assignments
. Completion of daily buildings assigned and maintained with minimal
supervision
. Work well independently and as part of a team
Delphi Chassis Systems, Dayton, OH August 1999-
August 2007
Job Coordinator
. Performed CNC/manual set-up and measure specs; prepared machines for
operators
. Safely operated hand/power tools and equipment, including lathes,
shapers, grinders and saws.
. Diagnosis, troubleshooting and repair faulty machinery and
equipment.
. Precision shaping of steel, copper, bronze and aluminum parts.
. Accurately maintained tolerance levels of +/- .0001 thousandths of
an inch.
. Rewired and installed heavy duty electric motors; utilized electro-
mechanical applications.
. Dual responsibility for performing precision welding and sheet metal
fabrication for automobiles.
. Set up and measured machines prior to operators manufacturing anti-
lock brake systems.
. Delivered the highest standards in quality work and productivity
levels.
. Maintained tight production schedules.
. Insured compliance with job specifications and ensured resolution of
production problems.
. Observed proper use of protective gear and the mandatory requirements
for OSHA compliance.
. Verified deliveries to ensure the timely shipping and receiving of
parts.
Donato's Pizza, Centerville, OH July 2007-
July 2009
Delivery Driver
Exceptional communication and customer service skills; Worked well in teams
as well as individually; Completed tasks under minimal supervision;
Flexible in a fast paced environment.
Food preparation and delivery; prompt delivery of orders; addressed
complaints and concerns; answered phone; took orders; met all closing
duties and sanitation requirements as regulated by Ohio Food Services.
References Available Upon Request
Contact this candidate