Human Resources Customer Service

Objective

Succeed as a Human Resources Professional through the development and

refinement of knowledge, skills and abilities obtained through valuable

experience in the various human resources areas of business operations.

Experience

Account Representative/Product Development Personnel

Identity Fraud, Inc., Walnut Creek, CA January 2010 - Present

o Account Representative duties include answering phones, customer service,

data entry, general sales, identity fraud victim assistance (FCRA

Certified), drafting policies and procedures, claims processing and other

clerical tasks

o Product Development Personnel duties include researching certain laws and

writing quarterly newsletters, white papers, educational programs and

informational guides for public distribution

Research/Personal Assistant Thomas J. Klitgaard

Adjunct Professor of Law, University of San Francisco, CA 2005 -

Present

o Periodically assist with preparing curriculum and textbook material for

Mr. Klitgaard's Asian Legal Systems course, including research using

Internet and public library, document proofreading, writing handouts,

computer file management and textbook formatting

Office Assistant and Account Representative

Insurance Management Corporation, Clayton, CA 2006, 2008

o Assist brokers with office administration and policy preparation and

delivery

o Duties include answering phones and greeting customers, document filing,

data entry, insurance policy renewals and certificates, office supply

orders, organization and cleaning of office workspace

Clerk and Personal Assistant

Law Offices of Dillingham & Murphy, San Francisco, CA May - September

2005

o Worked independently with document filing, organizing and detailed

indexing of settled case documents, assistant for delegation of

international judges and attorneys

Education

Cumulative GPA: 3.8 - Magna Cum Laude

Golden Gate University, San Francisco, CA

Bachelors of Business Administration, Human Resources May 2010

Academic Excellence Scholarship 2008 & 2009 ( Mortar Foundation SHINE

Scholarship 2008 & 2009 ( Arthur & Margaret Kanzee Scholarship 2008 & 2009

( National Dean's List ( University Dean's List

Skills Summary

Microsoft Word, Excel and Outlook ( CRM Applications ( Type 70 wpm ( Some

website management using Dreamweaver ( Informational and correspondence

writing

HR-related experience includes: Designed and implemented training package,

including root-cause analysis and problem solving ( Formulated a job

description after utilizing simulation job evaluation techniques (

Evaluated various labor regulations through case studies and role-play

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