Customer Data Entry

Sina Bernard

Paramount, CA *****

Cell: 562-***-**** Home 562-***-****

***********@*******.***

Objective: To obtain a position in a progressive company that continuously

provides knowledge and experience that will utilize my current skills with

opportunity for growth and advancement.

Skills and Abilities:

. MS Word, Power Point, Excel . Multi-Line Telephone Skills . Customer

Service

. Data Entry Alphanumeric/Numeric . Filing Alpha/Numeric . Organized

. Bilingual English/Samoan . Office Procedures . Fast

Learner

Experience:

Kelly Services, Inc. - Santa Fe Springs, CA

Reception/Clerk (Contract/GAIN Program) 06/10 to Present

. Data Entry Alphanumeric/Numeric, Filing, Copy, Fax.

. Providing paperwork to new applicants.

. Send online Application, testing and information as needed.

. Entering/updating Applicants information into database.

. Entering timesheets from clients, calculating hours and faxing over to

payroll.

. Recruiting for open positions, order entry.

. Screening calls, inbound/outbound.

Qwest Communication - Salt Lake City, UT

Center Sales & Support 07/09 to 02/10

. Assist customer with questions on their bill. Order entry and push

through.

. Provide information about services, products and quoting rates, including

Phone Service, HSI, TV Service, and Wireless, and up selling on every call.

. Assisting customer with agreements, and sign up to boost company revenue.

Kelly Services, Inc. - Salt Lake City, UT

Customer Support (Contract) 10/08 to 01/09

. Inbound calls from Mall and Retail Reps concerning customer gift cards.

. Assist with providing activation, transaction history, fraud, or

complaints concerning customer gift card while documenting every call.

AppleOne Employment Agency - Salt Lake City, UT

Client Support (Contract) 09/07 to 04/08

. Documenting inbound calls from Clients employees inquiring information on

Healthcare enrollment, FSA, Medical and Life insurance enrollments.

. Assisting with making changes on employee benefit plans.

. Verifying and confirming all benefit information before submitting

changes.

Vanguard Car Rental USA Inc. - Salt Lake City, UT

Emergency Roadside Assistance 02/01 to 05/04

. Calls persists of quick thinking and problem solving with vehicle

breakdowns mechanical problems, vehicle exchanges, set up tows, accidents,

assisting with directions to locations, landmarks, questions on rental

vehicles, extending contracts

. Documenting and updating customer's rental contract and order entry.

. Reservation to boost Co. revenue, quoting prices, up selling on every

res. call.

Education:

InfoTech Career College - Bellflower, CA Student

Kearns High School - Kearns, UT Diploma

Reference: Available upon request

Contact this candidate