Human Resources Training

Kimberly Johnson, CPP

*** **** ***** **. **., Smyrna, GA 30082

Cell: 919-***-****

Email: ********.******@*****.***

SUMMARY

. Seasoned payroll professional with over 9 years of experience with

payroll in an outsourcing environment as well as in-house payroll

processing

. Experienced in human resources functions including employee benefits,

employee training, performance review and talent management processes

. Contributed to several project teams dedicated to HRMS system

enhancements and pay calculation automation

. Proven leader with experience supervising a team of 15 - 20 payroll

specialist.

EXPERIENCE

WENDY'S ARBY'S GROUP, Payroll Coordinator Team Lead, Atlanta, GA, 8/2009 -

present

. Successfully process accurate and timely payroll for Quick Service

Restaurants throughout the United States as well as Canada

. Perform parallel testing and data validation for payroll conversion of

all of Wendy's Restaurants to the ORACLE HRMS platform

. Conduct training for new hires and current Payroll Coordinators

. Review company payroll for accuracy and compliance with federal and

state regulations

. Support Human Resources and Operations with payroll inquiries and

issue resolution

. Process and manage the garnishment process within guidelines for

multiple states

FIDELITY INVESTMENTS, Durham, NC, 1/2005-5/2009

Payroll Supervisor: 5/2007- 5/2009

Payroll Specialist II: 1/2005- 4/2007

* Provided leadership for a team of 15 - 20 associates in payroll

outsourcing operations supporting five large market clients.

* Processed payroll and managed issue resolution for multiple states and

pay frequencies

* Developed a training program to implement end-to-end payroll

processing and eliminate hand-offs

* Created an action plan to improve team quality review scores from 84%

to 97% in one month and continued to exceed the goal of 96% accuracy

* Exceeded the Timeliness contractual service level agreements for two

years with 100% on-time resolution

* Provided one-on-one coaching for team members regularly to maintain

client satisfaction and improve team morale

* Initiated a program which includes job shadowing and training for Tier

1 and Tier 2 payroll associates resulting in a reduction in work hand

offs and an increase in teamwork between the groups

* Standardized payroll overpayment collection process for all clients

which allowed for automation of the employee notification process.

* Created requirements and performed testing to enhance the Access

database to allow for automated mailing of overpayment letters. Saved

the company a headcount of 3 employees that handled this manually

* Audited and updated payroll deductions for over 40,000 employees

impacted by a pay frequency change

* Developed and maintained positive client relationships and worked as a

point of contact for escalated issues

* Completed a training course in Influence skills

ACS, Benefits/Payroll Specialist, 8/2001- 12/2004

* Processed Open Enrollment elections for a corporation with a

population of over 300,000 active and retired employees including

union members

* Managed Health and Welfare election changes and benefit carrier

updates

* Planned and conducted training for Learning Management, Talent

Management, and Performance Review systems

* Maintained the procedure documentation for the entire payroll process

for two large market clients

* Presented the payroll process overview to client representatives

during site visits

* Launched the delivery of the "Contact Us" offering for payroll

inquiries

* Completed training in Health and Welfare, Defined Contributions, and

Defined Benefit Plan administration

EDUCATION

NORTH CAROLINA CENTRAL UNIVERSITY- Durham, NC, 2001

* Bachelor of Arts in Psychology

* Graduated magna cum laude with 3.3 G.P.A

CERTIFIED PAYROLL PROFESSIONAL- CPP

PROFICIENT IN: Oracle, PeopleSoft, Ultipro

Contact this candidate