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Customer Service Manager

Location:
Jackson, MS, 39211
Posted:
September 23, 2010

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Resume:

TAMEKA TUCKER

** ********* **. ***.***

Jackson, MS 39211

601-***-****

abkruh@r.postjobfree.com

EDUCATION: Strayer University

Memphis, Tennessee

Masters of Business Administration

March 2009

Human Resources Management

Jackson State University Jackson,

Mississippi

College of Business (AACSB Accredited)

Bachelor of Business Administration

May 2005

Business Management

EXPERIENCE: Regions Bank

Cordova, Tennessee

Feb 08'-May 09' Relationship Banking Associate

? Coordinated specific products aligned with client's interests

? Achieved above average performance

reviews for 2

consecutive quarters

? Trouble-shoot customer accounts for internet access

Suntrust Banks, Inc. Memphis,

Tennessee

Jul 06'-Aug 07' Teller II/Vault Custodian

? Achieved Outstanding Customer Service for month of July

presenting clients with superior satisfaction

? Developed a creative and effective call-back format for

prospecting new clients and products

? Maintained zero out-of-balance measures in the main and

ATM

vault

? Achieved above average performance reviews in current

position

Kroger Co. Jackson, Mississippi

Apr 01'-Jun 06' Cashier/Co-Manager Memphis,

Tennessee

Achieved Co-manager promotion upon successfully

completing the Management Development One Program

Supervised six departments in assuring company policy

and procedures

Prioritized the departments in preventing out-of-

stocks to provide quality customer service

Maintained positive employee morale on front-end

412th ENCOM/Army Reserve Vicksburg, Mississippi

Aug 98'-Oct 05' Administrative Specialist

Prioritized and coordinated the production of

security badges for entire command

Led training projects within the Intelligence Section

focusing on mission-driven assignments

Led and demonstrated proper physical training

exercises

Created memorandums and documents for supervisory

review

Coordinated oversees night-shift assignments within

section

HONORS &

ACTIVITIES: National Dean's List Scholar, Alpha Lambda Delta National Honor

Society, Who's Who Among Colleges and Universities,

Students In Free Enterprise, 2-Star General Coins of

Excellence

SKILLS: Microsoft Office 2003, managerial, customer service, clerical,

data entry, fax, Internet Explorer, 65 WPM keystroke

REFERENCE: Available Upon Request



Contact this candidate