Customer Service Representative

Career Objectives

Seeking a Supervisor or an entry level position

within a professional business environment where

I can enhance my abilities, skills and

experience.

Summary of Qualifications

More than eight years of customer service and

telemarketing skills at a supervisor level.

Work History

Dec 15, 2008 - Mar T-Mobile - Mission, Texas

23, 2009 Customer Service Representative

Answering inbound calls from T-Mobile customers

who choose to dispute their bills. Customer who

wish to change their plans, I take payments on

the accounts as well and troubleshoot phones. I

assist my customer to have a good experience when

they call me and I make sure that their problem

is resolved

Feb 02, 2008 - Oct Teleperformance Intl - Edinburg, Texas

20, 2008 Customer Service Representative

I answered inbound calls from Sprint clients,

took care of billing issues, applied credits or

adjustments, troubleshoot phones, changed price

plans, activated new accounts, cancelled out

accounts and suspended lines .

Mar 12, 2001 - Dec TCT Systems - Houston, Texas

10, 2007 Supervisor/Computer/Assistant

Supervised crew members to make sure all jobs

were completed in timely manner.

Made tags and emailed clients.

Set appointments by phone to assist employer.

Out in the field and inside the office.

Payroll

Meetings

Sales/Customer Relations

Education

Cy Fair Community College - Houston, Texas

Education Level: 1 year college, technical or

vocational school

Major: Business Marketing

Graduated: No

Cy Falls High School - Houston, Texas

Education Level: High School Diploma/GED

Graduated: Yes

Occupational Experience

Administrative Services Managers ( 5 yrs 0 mos

)

1. Analyzes internal processes and plans or

implements procedural and policy changes to

improve operations.

5 to 9 years

2. Conducts classes to teach procedures to staff.

5 to 9 years

3. Coordinates activities of clerical and

administrative personnel in establishment or

organization.

5 to 9 years

4. Formulates budgetary reports.

Training only

5. Hires and terminates clerical and

administrative personnel.

Training only

6. Prepares and reviews operational reports and

schedules to ensure accuracy and efficiency.

Training only

7. Recommends cost saving methods, such as supply

changes and disposal of records to improve

efficiency of department.

Training only

1. Examines records, reports, and documents to

establish facts and detect discrepancies.

3 to 4 years

2. Inspects manufactured or processed products to

ensure compliance with contract specifications

and legal requirements.

3 to 4 years

3. Investigates character of applicant for

special license or permit and misuses of license

or permit.

1 to 2 years

4. Locates and interviews plaintiffs, witnesses,

or representatives of business or government to

gather facts relevant to inspection or alleged

violation.

1 to 2 years

5. Prepares correspondence, reports of

inspections or investigations, and

recommendations for administrative or legal

authorities.

1 to 2 years

Healthcare Support Workers, All Other ( 0 yrs

6 mos )

Telemarketers ( 5 yrs 6 mos )

1. Arranges buying party and solicits sponsorship

of parties to sell merchandise.

5 to 9 years

2. Circulates among potential customers or

travels by foot, truck, automobile, or bicycle to

deliver or sell merchandise or services.

5 to 9 years

3. Contacts customers by phone, mail, or in

person to offer or persuade them to purchase

merchandise or services.

5 to 9 years

4. Delivers merchandise, serves customer,

collects money, and makes change.

5 to 9 years

5. Distributes product samples or literature that

details products or services.

5 to 9 years

6. Explains products or services and prices and

demonstrates use of products.

5 to 9 years

7. Maintains records of accounts and orders and

develops prospect lists.

5 to 9 years

8. Orders or purchases supplies and stocks cart

or stand.

5 to 9 years

9. Sets up and displays sample merchandise at

parties or stands.

5 to 9 years

10. Writes orders for merchandise or enters order

into computer.

5 to 9 years

Bill and Account Collectors ( 8 yrs 0 mos )

1. Confers with customer by telephone or in

person to determine reason for overdue payment

and review terms of sales, service, or credit

contract.

1 to 2 years

2. Drives vehicle to visit customer, return

merchandise to creditor, or deliver bills.

3 to 4 years

3. Mails form letters to customers to encourage

payment of delinquent accounts.

3 to 4 years

4. Notifies credit department, orders merchandise

repossession or service disconnection, or turns

over account to attorney if customer fails to

respond.

Training only

5. Persuades customer to pay amount due on credit

account, damage claim, or nonpayable check, or

negotiates extension of credit.

5 to 9 years

6. Receives payments and posts amount paid to

customer account, using computer or paper

records.

5 to 9 years

7. Records information about financial status of

customer and status of collection efforts.

3 to 4 years

8. Sorts and files correspondence, and performs

miscellaneous clerical duties.

5 to 9 years

Billing, Cost, and Rate Clerks ( 5 yrs 0 mos )

1. Answers mail and telephone inquiries regarding

rates, routing, and procedures.

3 to 4 years

2. Compiles and computes credit terms, discounts,

and purchase prices for billing documents.

3 to 4 years

3. Compiles cost factor reports, such as labor,

production, storage, and equipment.

3 to 4 years

4. Computes amounts due from such documents as

purchase orders, sales tickets, and charge slips.

3 to 4 years

5. Consults manuals which include rates, rules,

regulations, and government tax and tariff

information.

3 to 4 years

6. Estimates market value of product or services.

3 to 4 years

7. Keeps records of invoices and support

documents.

3 to 4 years

8. Resolves discrepancies on accounting records.

3 to 4 years

9. Types billing documents, shipping labels,

credit memorandums, and credit forms, using

typewriter or computer.

3 to 4 years

10. Updates manuals when rates, rules, or

regulations are amended.

3 to 4 years

11. Verifies compiled data from vendor invoices

to ensure accuracy and revises billing data when

errors are found.

3 to 4 years

Customer Service Representatives ( 6 yrs 0 mos

)

Office and Administrative Support Workers, All

Other ( 5 yrs 6 mos )

Computer Skills

Typing Speed: 50 Words Per Minute

. Apple or Macintosh Computers

. Database Software (Oracle, Access, etc)

. Data Entry Terminal (PDT, Mainframe Terminal,

etc)

. Email Software (Outlook, Thunderbird, etc)

. Internet Browser (Internet Explorer, Firefox,

etc)

. Peripheral Devices (Scanners, Printers, etc)

. Personal Computers

. Presentation Software (PowerPoint, Flash, etc)

. Spreadsheet Software (Calc, Excel, etc)

. Word Processing Software (Word, WordPerfect,

etc)

Additional Computer Skills:

50 wpm, Word Processing, Excel, PowerPoint,

Access, Outlook, Scanner, printer, fax, computer

calculator

Language Skills

English - Excellent ( Read Write Speak)

Spanish - Fair ( Read Write Speak)

Driver's License

Class C - Standard Driver's License

Contact this candidate