Customer Service Quality Control

Lynn Wildoner

*** ***** **** ****** 623-***-****

Buckeye, AZ 85326 *************@***.***

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SUMMARY OF QUALIFICATIONS:

• 5+ years of direct supervisory, training and quality control/customer service experience in various

construction and builder environments.

• Directed activities of workers in both Spanish and English, concerned with construction of buildings,

residential /commercial projects and other construction projects.

• Prepared and received reports on progress, materials used and costs, adjusting work schedules as

indicated by reports.

• Inspected work in progress to ensure that work conformed to specifications and that construction

schedules were followed.

• Articulate and creative, offering innovative and practical solutions to any organization.

• Designed and produced Quality Control Program logistics and safety procedures.

• Studied specifications to plan procedures for staffing requirements for each phase of construction,

based on knowledge of available tools, equipment and various building methods.

RELEVANT SKILLS:

Supervisory

• Conferred with supervisory personnel and labor representatives to resolve complaints and grievances

within work force.

• Managed up to 200 employees, scheduled work hours, resolved conflicts, and determined salaries.

• Directed supervisory personnel and subcontractors engaged in planning and executing work

procedures, interpreting specifications and coordinating various phases of construction to prevent

delays.

• Was instrumental in completing multiple projects either before schedule or on time.

• Supervised and managed framing production for a subcontracting firm.

• Conferred with supervisory and engineering personnel, inspectors and suppliers of tools and materials

to resolve construction problems and improve construction methods.

Training

• Instructed foreman and workers in production procedures, blue print reading, code compliance and

energy saving applications, and achieved significant improvements in their productivity.

• Trained carpenters in safety procedures, blue print reading, dust control, and proper building methods

and production techniques.

• Informed and trained new personal in all phases of doors and hardware installation.

• Inspected and trained individuals on the jobsite for safety issues (OSHA), dust control, EFL, and

compliance to 3rd party inspections.

Quality Control/Customer Service

• Monitored performance of quality control systems to ensure effectiveness and efficiency within

department for customer satisfaction.

• Oversaw workers including supervisors, inspectors, or construction workers engaged in construction

techniques and projects.

• Communicated quality control information to all relevant builders, outside vendors and contractors.

• Conferred with contractor’s customer service departments to comply with client requirements and

expectations.

• Created and implemented inspection and quality control analysis or procedures with client satisfaction

as a goal.

PROFESSIONAL EXPERIENCE:

Sombrero Construction, L.L.C. Cashion, AZ

Construction Superintendent 6/2005 to 11/2008

• Executed daily operations of scheduling man power (production), materials, crane and inspections.

• Studied specifications to plan procedures for construction on basis of starting and completion times.

• Ordered procurement of tools and materials to be delivered at specified times to conform to work

schedules.

• Successfully handled Quality Control and Code Compliance.

Guzman Construction Tempe, AZ

Superintendent 6/2004 to 6/2005

• Schedule: trusses, hardware and building materials for construction and delivery.

• Oversaw and scheduled labor (carpenters), cranes, and logistics.

• Met production schedules, building codes and inspection deadlines; also preformed quality control,

work and built per plan inspections.

Del Martinsen Construction Glendale, AZ

Assistant Superintendent/ Quality Control 10/2002 to 4/2004

• Inspected all framing for conformation to building code standards, complied with blue prints and EFL

standards.

• Assisted superintendent with scheduling materials and labor. Meet production schedules and

inspections for repairs to framing.

• Finished and repaired finishes and framing.

Advent Builders Buckeye, AZ

Installation Technician/Supervisor 5/2001 to 10/2002

• Assembled prepared machined parts placed and secured them into doors.

• Successfully managed a small 6-10 person team setting doors and installing hardware.

• Successfully handled doors, hardware and installation of school / commercial projects.

Slimack Construction Glendale, AZ

Carpenter Foreman/Quality Control 4/1994 to 10/2002

• Supervised framing crew and inspected work for completion and code/plan compliance.

• Performed Customer Service and repair work.

EDUCATION:

Atwood Institute Phoenix, AZ

Certified in Clinical Hypnotherapy

Middlesex County College Edison, NJ

Small Data Systems and Operations

New Brunswick Senior High School New Brunswick, NJ

High School Diploma

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