Customer Service Sales

Janice Shea

**** * ******

Chicago, IL *****

773-***-****

**********@*****.***

Qualified, well-rounded Customer Service/Order Management Supervisor with a broad

range of experience. Strong organizational skills; works well under pressure; enjoys

problem solving. Dedicated and dependable with a quick learning ability.

Business

Experience Recycled Paper Greetings, Inc., Chicago, IL

Recycled Paper Greetings is the third largest greeting card company in the

United States. Its key customers include Target, Walgreens, Kinko's and

many other chain stores.

Order Management Supervisor 1998 to 2008

• Promoted to Order Management Supervisor.

• Prioritize and organize daily and long-term work assignments for timeliness and

accuracy.

• Work closely with sales field and in-house personnel to coordinate large order objectives.

• Function as a resource to sales representatives to provide information, solve problems

and plan strategies.

• Develop and troubleshoot system to process orders more efficiently.

• Work on several projects involving new major chain store roll outs that were successful

in promoting the company's growth.

• Communicate effectively with internal and external customers to ensure complete

customer satisfaction

• Set up and maintain customer information files and business terms.

• Manage conversion to a new computer system; worked closely with programmers to

design a new custom order entry system to meet the department's needs; performed

extensive testing and employee training on the new system.

Customer Service Representative 1988-1998

• Promoted to Customer Service Representative.

• Handled inquiries and resolved problems for customers and field

personnel.

• Worked on a team consisting of customer service, credit and

merchandising to better serve customer's needs.

• Selected to take on additional duties overseeing a new chain store

roll out which had very intensive order processing needs and employee

training.

Sales Support 1984-1988

• Assisted the sales field by providing help and information with orders

and special projects.

Janice Shea

Page Two

Education/ Roosevelt University

Additional Chicago Musical College, Chicago, IL

Development

In addition to college curriculum, completed a number of management

development workshops and seminars including:

• Supervisor training

• Managing conflicts in the workplace

• Interviewing skills

• Customer focus

• Computer training: MS Word and Excel

References available upon request.

Contact this candidate