Manager Customer Service

Joyce A. Telesmanick §* Douglas Terrace § North Providence, RI 02904 § 860-***-****§

*******@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position in a respectable business entity that empowers its employees to work together

toward common goals and initiatives.

HIGHLIGHTS OF QUALIFICATIONS

• Highly developed verbal, written, and communication skills

• Performs successfully in teams as well as individually

• Excellent attendance and strong work ethic

• Highly motivated to gain further knowledge in a position

• Proficient in Microsoft based programs (Work, Excel, PowerPoint)

WORK EXPERIENCE

10/06 – Present Bank Of America

Providence, RI

Teller Operations Supervisor (Manager)

• Conduct analysis of operational reports in order to

promote efficiency and accuracy; review and monitor

policies and procedures to ensure compliance with

federal and state laws and regulations

• Provides excellent customer service at a high

volume retail banking center to a daily average of

five hundred customers

• Effectively communicates with clients in order to

drive sales

• Work with clients to analyze their business needs and

determine proper products/service required

• Act as branch trainer, mentor and coach to ten

employees in operations and process management

• Conducts presentations when applicable to

management

• Completes weekly and monthly audits to ensure

banking center is complaint to policy and procedures

06/06 – 10/06 Enterprise Rent A Car

Providence, RI

Management Trainee

• Completed Manager In Training Program

• Worked on sales building team activities with other

trainees on a daily basis

• Created innovative ideas that were implemented to

drive rental sales

• Assisted manager in all aspects of running branch

including; Loss Prevention, Payroll and Human

Resource functions

• Built relationships with major accounts by marketing

to vendors on a weekly basis

EDUCATION

Johnson & Wales University Providence, RI

Master’s Degree of Business Administration Concentration: Marketing Degree 5/09

Bachelor of Science, Financial Services Management Degree 2/07

Concentration: Human Resource Management & Real Estate

Associate in Science, Advertising Communications Degree 2/06

References Furnished on Request

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