Customer Service Manager
Resume:
ANGELIA K. COX
**** ******** ***** **** *****
Memphis, TN 38125
Email: abkrpi@r.postjobfree.com
CAREER OBJECTIVE
To deliver exceptional service developed through years of experience and
education in a challenging service environment.
SUMMARY OF QUALIFICATIONS
Over 15 years combined recruiting, management, and customer service
experience in the transportation industry.
Experienced training coordinator in dispatch, planning, and JIT freight.
Facilitator of training and hiring in ISO 2002.
Proven commitment to customer excellence.
Proficient knowledge of Microsoft Windows Word, Excel, and PowerPoint
applications.
Recognized for exceptional problem solving and motivational skills as well
as the ability to manage and develop other employees.
Concentration in Human Resources recruitment, employee development, and
counseling.
Human Resource Internship Parker-Hannifin.
PROFESSIONAL EXPERIENCE
Recruiting Process Manager
Swift Transportation 04/2006 - 01/2009
Memphis, TN
Manage daily call center operations 11 direct reports responsible for
following SOP hiring guidelines
Recruiting, interviewing, employee selection, employment verifications,
criminal background checks
Serve as New Hire facilitator, auditor, training and development, employee
counseling, performance reviews
Conflict management, report management, time management Kronos, create or
revise job descriptions
Driver Dispatch Manager
Swift Transportation 06/1993 -04/ 2006
Memphis, TN
Manage fleet of 40-50 drivers involving dispatch, planning, and customer
service
Supervise staff of 2 internal employees responsible for training and
development
Serve as team lead for entire dispatch staff of owner operator division and
cargo van
Serve as liaison between driver, customer service, and planning
EDUCATION
Bachelor of Science 2004
Christian Brothers University
Memphis, TN
Cum Laude
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